江门 [切换城市] 江门招聘江门客服及技术支持招聘江门客服专员/助理(非技术)招聘

Customer Servie Representative 客服代表

弗兰卡餐饮设备安装技术服务(中国)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:家具/家电/工艺品/玩具/珠宝

职位信息

  • 发布日期:2012-08-25
  • 工作地点:江门
  • 招聘人数:2
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位类别:客服专员/助理(非技术)  

职位描述

Essential Duties:基本职责

Customer Relations(客户关系)

  • Maintain high level of contacts with McDonald’s customers in re-supply business, to understand their requirements and expectations, and to keep good working relations by providing added value to customers.
  • 在再供应业务方面与麦当劳客户保持高度的关系。了解他们的需求和期望,通过高附加值的服务保持良好的工作关系。

Sales Order(客户订单)

  • Handle and follow up sales orders internally and externally in accordance with the processes agreed.
  • 根据流程处理和跟进内外部客户订单

Payment(付款)

  • Prepare and submit supporting documents to Finance Dept. for invoice purpose; organize and prepare AR information to and follow up payment with customers.
  • 根据开票要求给财务提交相应的资料;准备应收账单,跟进付款流程。

Goods Delivery and Receiving(收发货品)

  • Track and confirm final ETD & ETA of sales orders with customers with provided lead time. Confirm customer’s receiving.
  • 跟进客户提供的信息跟踪出货或到货时间。

Store Warranty(库存)

  • Analyze and handle warranty with customer by working with involved depts.
  • 与相关部门合作分析并保证安全库存。

Customer Satisfaction:(客户满意度)

  • Maintain customer high satisfaction by meeting customer business expectations. Resolve conflicts with and complaints from customers with tack and diplomacy. Conduct Customer Satisfaction Survey per company expectation and provide analysis report and implement actions for improvements.
  • 通过满足客户业务需求保持高度的满意感。运用一定的方法消除客户投诉或抱怨。

Market Intelligence(市场)

  • Coordinate and consolidate internal or external feedback from routine operation and communication with customers and report to head of dept.
  • 根据公司策略和客户反馈进行内外部协调并定期汇报上级。

Project Coordination(协调项目)

  • Coordinate promotional events, rollouts or other projects as leader per dept assignment
  • 按照上级指派协助其他项目。

Qualification 要求:

  • College or above
  • 本科以上
  • Preferred 3 years above working experience, and with import/export experience.

  • 三年以上进出口业务经验

公司介绍

*集团简介

FRANKE is a Swiss-owned company founded in 1911 and is now the world's leading provider of systems and solutions in the areas of food preparation, food service, coffee preparation and hygiene solutions. The group has more than 90 companies in 45 countries with over 3 billion USD sales per year.
Franke today is:
1. World market leader in sales and production volume for domestic kitchen sinks.
2. The largest manufacturer and supplier of the key kitchen equipment for QSR (Quick Service Restaurants) worldwide.
3. Largest stainless steel beverage container manufacturer, supplying Heineken and Guinness.
4. A global leader in the professional and semi-professional coffee systems market.

诞生于1911年的弗兰卡集团是一家世界领先的专门提供家用厨房设备、商用厨房系统、 咖啡设备系统以及卫浴设施及其解决方案的瑞士全资公司。其全球拥有90多家子公司, 每年销售额超过30亿美元。
弗兰卡目前已经成为:
1.全世界家用水槽销售量及生产量的领头雁
2.全球最大的快餐店厨房设备供应商之一
3.世界最大的不锈钢饮料容器生产商之一
4.全球专业咖啡设备市场的领导者

*商用厨房设备部简介

Franke Foodservice Systems is the world leader in comprehensive kitchen solutions for the food-service industry.We have 35 years of experience helping customers in the global quick-service segment optimize their operations.Combining technical excellence and quality with entrepreneurial flair,we innovate to maximize value to the customer and to ensure our shared success.
Systems and solutions
Franke has built and installed over 26,000 kitchen facilities,and completed millions of deliveries that make daily operation easier and more profitable.We manage complex remodeling and roll-out programs and provide facility services to improve reliability. Franke partners with successful chains to develop "best-in-class" products and systems.The result is a positive experience for managers,employees and customers every day.

弗兰卡商用厨房设备部是为快餐服务行业提供整体厨房解决方案的全球领导者,在协助客户实现全球运营最优化方面己拥有35年的丰富经验。我们将自身优势与卓越的技术和高质量相结合,努力革新力求为客户提供最大价值并共享成功。
弗兰卡至今己为超过26,000家全球化快餐连锁店生产和安装了整体商用厨房设备,已完成了数百万次的配运,日常营运愈加便捷娴熟。我们掌握了旧店改造和新店铺张的复杂程序,并且提供高品质的服务来提高设备的可靠性和取得客户的信赖。弗兰卡和全球快餐巨头共同携手创造发展"顶级"产品和系统,每天都给我们的员工和客户带来积极的体验.

弗兰卡中国公司成立于1995年12月,现有两大事业部:商用厨房设备部(生产商用厨房设备)和家用厨房设备部(生产水槽为主),两个事业部独立经营运作。现商用厨房设备部因业务迅猛发展诚邀您的加盟。

*公司主要福利:

1.年底奖金;
2.入职即为员工购买法定社会保险(养老、工伤、失业、医疗、生育);
3.入职即为员工购买附加商业保险;
4.入职即为员工购买住房公积金;
5.五天八小时工作制;
6.假期:法定假日、带薪年假及公司自定假日等;
7.提供员工宿舍、免费工作早、午餐及职员上下班交通车服务;
8.每年一次免费的旅游活动等等

公司地址: 广东省江门鹤山市沙坪镇莺朗工业园(距广州40分钟路程),公司每个周末有班车接送员工到广州、顺德、江门、新会等地。

联系方式

  • 公司网站:http://www.franke.com
  • 公司地址:广东省鹤山市沙坪镇莺朗工业区318号
  • 邮政编码:529700
  • 联系人:李小姐