九江招聘

【岗位职责】

1. Conduct overall management on  BPO vendor of early stage telephone collection, ensure BPO vendor to operate business according to the request of our company, achieve the account transfer ratio and other KPI targets of compliance, information security, risk control and customer satisfaction according to our company requirement
对早期电话催收业务流程外包商进行全面管理，确保外包商按照我司要求操作业务，达成我司规定的转出率目标以及合规、信息安全、风险控制和客户满意度等各项指标

2. Keep efficient and smooth communication with BPO vendor management team, proceed examination, supervision and on-site inspection on vendor's management efficiency, working procedure, operation rules, quality check, KPI achieving result, customer complaint and staff stability, find problems initiatively, propose improvement suggestions or rectification requests, follow up implementation progress and the effect, provide training instruction and support, conduct BPO contract renewal management as per company purchase procedure, and ensure the safety, stability, compliance and high efficiency of BPO project
与外包商项目管理团队保持高效、顺畅的沟通，对外包商管理效率、工作流程、操作规范、质检情况、KPI完成情况、客户投诉、员工稳定性等进行审核监督和现场检查，主动发现问题并提出改善建议或整改要求，跟进实施进度和效果，提供培训指导和支持，按照公司采购流程对BPO合同进行续约管理，确保BPO项目的安全、稳定、合规、高效

3. Provide support on business management and staff management of internal telephone collection team, ensure the efffectiveness of phone collection strategy, review and update telephone collection working procedure and operation rules, initiate and complete Kaizen and innovation project of telephone collection team, organize business training and team building , and enhance professional skill, whole efficiency and staff engagement of  phone collection team
对内部电话催收团队的业务管理和人员管理提供支持，确保电话催收策略的有效性，适时审核并更新电话催收工作流程和操作规范，发起和完成电催团队的改善和创新项目，组织业务培训与团队建设，提升电话催收团队专业技能、整体效率和员工敬业度

4. Assist to complete telephone collection KPI targets of each stage account transfer ratio, gross write-off amount, 30+dpd ratio, compliance and customer satisfaction
协助电话催收团队完成各阶段账户转出率指标、毛核销金额和30+不良率指标以及合规和客户满意度指标

5. Other matters assigned by the company
公司交办的其他事宜

6. Domestic / oversea business trip according to company requirement
因工作需要，员工应根据公司安排到国内/外出差

【任职条件】

1、大学本科以上学历
2、5年以上银行业或汽车金融业催收相关工作经验，2年以上主管工作经验或外包商管理经验
3、卓越的计划组织能力和内外部沟通协作能力
4、卓越的团队管理能力或外包项目管理能力
5、优秀的逻辑思维、统计分析和问题解决能力
6、优秀的书面表达能力和熟练使用办公软件的能力
7、较强的持续改善和创新能力

1.  College degree or above
2.  At least 5 years' collection experience preferably within bank or moto finance business, at least 2 years' experience of supervisor or outsourcing managemnet experience
3.  Excellent planning and organizing capability,  internal/external communication and cooperation skill
4.  Excellent team management or outsourcing project management ability
5.  Good logical thinking, statistical analysis and problem solving ability
6.  Good writing ability and skilled in using office software
7.  Strong continuous improvement and innovation ability

丰田汽车金融（中国）有限公司是首批通过中国银监会批准的汽车金融公司之一，是丰田金融服务株式会社在中国的独资企业，是丰田汽车公司的全资金融服务机构。在全球37个国家和地区，为超过2700万丰田及雷克萨斯汽车的用户提供专业汽车贷款服务，是享誉全球的汽车金融公司。

自2005年进入中国市场以来，积累了成熟、优质的汽车金融服务经验。今后将继续以国际视野和深厚实力为根基，满怀诚意为客户服务。