锦州招聘

Responsibilities:

1. Oversee the Helpdesk Team to ensure that agreed service levels are met. Monitor, measure, and report on helpdesk operations and escalate support tickets to ensure problems are handled as quickly as possible.

2. Identify and lead Helpdesk projects focused on improving the helpdesk effectiveness and employees desktop and support experience.

3. Develop and standardize formal helpdesk procedures.

4. Identify staff training requirements and recommend development opportunities to improve staff development and technical expertise.

5. Develop and retain a high performing Helpdesk Team by providing effective leadership, recruiting, coaching, training, performance evaluation to team members.

Requirements:

1. Bachelor degree or above, major in Computer Science or IT related

2. Minimum 5 years IT related experience and at least 1 year at management position

3. Customer oriented

4. Good problem-solving skills, creatively and proactively identifying and resolving potential issue

5. Strong leadership capability and good people management skills

6. Strong English skills (verbal and written)

优创数据技术有限公司创立于2003年，是一家美国独资企业。公司总部位于纽约，在中国青岛市南、黄岛、济南、印度班加罗尔和美国林肯市设有五大全球业务中心。

目前，优创数据拥有超过5000名员工，为来自美国、加拿大和英国的近四百家保险企业提供运营支持，帮助欧美国家客户保险行业进行流程优化，实现利润增长。

在过去的十余年，优创数据保持年均25-30%的业务增长率，客户留存率则高达95%以上。随着公司快速发展，优创数据已成为中国境内对美保险战略服务领军企业。