济宁招聘

I. POSITION PURPOSE:

· To develop and manage the technical service provided by our dealer network.
· To provide an interface between customers/dealer and factory/technical service.
· To ensure after sales excellence is offered by the dealer network in accordance with AGCO standards.
· To ensure that all AGCO core or banded products are supported with superior customer service.
· To ensure that training plans are developed and implemented for the distribution network.
· Management of service team.

MAJOR ACCOUNTABILITY: KEY MEASUREMENT:

· Communication§ Attend and contribute to regional meetings and actively develop and encourage regular communication with cross functional colleagues, both written and verbal.
§ Resolve/Escalate problems which could include Technical, Financial, Warranty, HR, Legal, and Commercial.

§ Distributor after sales excellence§ Distributor performance compared with AGCO distributor standards appraisal. Once per annum
§ Distributor's implementation of action plans arising from the assessment. Annual review.
§ Time on territory dealer visits§ Key account holders should be visited at least 3 x per annum.
§ Advise distributors of all procedural areas within AGCO after sales support§ Distributors correctly complete all warranty and service reports sent in to AGCO and are fully aware of AGCO business procedures (To include Epsilon/Service Calculator and Extended warranty/ Source/ AGCO Net) Measure document quality.
§ Provide consultancy to AGCO distributor network in all key after sales business areas, e.g. workshop profitability, service administration and workshop layout.§ Distributor standards assessment, workshop profitability and labour utilization. Offered annually.
§ Share the results with their AGCO cross functional colleagues.
§ Interface with technical service§ Collection and analysis of data relating to AGCO product failures via service problem reports. Reports passed to technical service for review and feedback. Load key SPR data onto Source Database.
§ Tracking key service issues. Regionally monthly.
§ Communication of information from TAG to distribution network either by direct communication (for specific failures) or through raising awareness of Service Bulletin/Items To Check (for wider issue).
§ Co-ordination of engineering driven field evaluation§ Tracking and follow up in selected territories
§ Control of Service Instructors
§ Project identification, selection, recruitment, objective setting and allocation - resulting in successful completion of contract as and when required. (Additional task)
§ Control of warranty expenditure§ Warranty LAJR and PPJR administration.
§ In line with guidelines control discretionary warranty expenditure
§ Resources.§ For a given market ensuring the following key tools are fully in place for a specific product line
4 workshop service/mobile service/specialist hand tools
4 successful technical and administrative training
4 supporting technical documentation
§ Product/Distributor quality.§ Audit new products when delivered to the distributor, follow through with check of distributor/dealer PDI and installation techniques. Annually.
§ Where applicable review local CSI programs. Brief central reference data as considered of interest.
§ Service review meeting§ Ensure an orderly procedure is followed by the distribution network for conducting service review meetings. Major markets once per annum.
§ Special Projects§ Where opportunities arise be actively involved in business improvement programs



II. FUNCTIONAL KNOWLEDGE:

· A comprehensive technical knowledge of AGCO products
· Knowledge of service/parts management methods
· Good knowledge of mechanized agriculture and land preparation techniques
· Good interpersonal skills
· Commercial awareness
· Good understanding of the farm machinery distributor/dealer network
· High level PC expertise: AGCO systems, AGCO Net, IBIS, Diagnostics, Wintest, Challenger E.T.

III. BUSINESS EXPERTISE:
a. little understanding of the business No (The individuals need a strong understanding)
b. understanding of the team Yes
c. understanding of the function/department Yes
d. overall knowledge of the industry/other industries? Yes (Heavy, Transport, Forestry Industries)

IV. LEADERSHIP/PEOPLE MANAGEMENT:

This position supervises a number of technician level staff, no budgetary responsibility. They are involved in the recruitment and action planning process.

V. PROBLEM SOLVING:

Consults initially with AGCO systems and an individuals ability then escalates with TAG, Warranty, Line Manager, Whole goods, Parts, Finance, 3rd Party suppliers.

VI. NATURE OF IMPACT

Influence the speed of problem resolution and the quality of the After sales network which has a proven link to customer retention.

VII. AREA OF IMPACT:

EAME Technical Service/Whole good Sales/Parts/Finance/Distributors and customers/Legal.

VIII. INTERPERSONAL SKILLS:
Strong communication skills: presentation, verbal, telephone and written
Interact with Technical Service department, other AGCO departments, dealer/distributor staff at all levels, suppliers and customers.

IX. QUALIFICATIONS AND EXPERIENCE :
· High-level PC expertise. Microsoft Word, Excel, PowerPoint intermediate Access introductory
· Language skills would be beneficial fluency in English critical.
· Ability to communicate at all levels
· Workshop marketing skills
· Time management
· Strong technical knowledge gained through time served (3 years) industry experience or a recognized qualification: agricultural engineering apprenticeship/HND.
· Proven man management experience would be considered an advantage.

关于爱科集团
美国爱科集团（纽约证交所交易代码：AGCO）是世界领先的专注于农机设备的制造商，致力于农业机械设备的设计、生产和销售。爱科集团一直以提高农业生产力为己任，为用户提供全套的农机产品，包括拖拉机、收获机械、牧草与饲料设备、播种与耕作设备、喷药机、发电机组、谷物仓储和蛋白质业务以及各种配件。爱科集团旗下拥有五大核心品牌：麦赛福格森、维美德、芬特、挑战者和谷瑞，并在140多个国家和地区设立3100多个独立经销商和分销商。爱科集团成立于1990年，总部设在美国乔治亚州德卢斯。2013年，集团净销售额达108亿美元。爱科中国网址：http://www.AGCOcorp.cn

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