济宁招聘

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com

As a Senior Solution Engineer, you will be part of the Power Grid (PG) Division based in Beijing. ABB is World’s No.1 in Power Products Business and the product manufactured becomes the key components to transmit and distribute electricity. The division incorporates ABB’s manufacturing network for Transformers, Switchgear, Circuit Breakers, Cables and associated equipment. It also offers all the services needed to ensure products’ performance and extend their lifespan.

As a Senior Solution Engineer, you will be responsible to ensure seamless tier 1 and tier 2 support to our customers and the global ABB service network. Due to the technical complexity and essential character of our equipment within our customer’s businesses good know-how of the power transmission and distribution industry and equipment is crucial.

Your tasks as a Senior Solution Engineer will include the following:

？ Support solution engineers and lead the resolution of technical cases as well as providing technical guidance to customers (remote real-time support) as well as to ABB's service centers and/or local engineers.
？ Bidirectional know how transfer from factory to global service network and vice versa (e.g. newsletters, frequently asked questions etc.).
？ Assessment and approval of warranty inquiries.
？ Be ready to act as first point of contact for customers as well as for global ABB service network with regards to service requests, maintenance issues, warranty related queries etc.
？ Be a customer advocate for timely response to issues and for problem resolution and escalation.
？ Document and time-log all activities taken toward resolving customer issues.
？ Identify leads and upselling opportunities for PG Services activity through communication and engagement with Customers.
？ Where required, support customers during run time activities and provide online trouble shooting support and resolution.
？ Support sales and product management teams in product roadmaps and the innovation process for potential new service solutions or modernization products.
？ Participation in providing expert training to ABB's global service network (abroad and locally).
？ Participation in ensuring 24/7 availability.

？ Ideally you should have Bachelor’s degree in Electrical engineering background coupled with minimum 2 plus years of experience in the same field.
？ Good command of English, any other European Language would be an advantage.
？ High focus on customers and their needs.
？ Ability to apply structured and methodic work style during increased pressure to act.
？ Intrinsic attitude to drive innovation and improvement.
？ Ability to act solution oriented and to variate different approaches, be flexible and creative.
？ Experience with cross-cultural relationships is a plus.
？ Experience in engineering and/or commissioning is a plus.
？ Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings.

ABB（ABBN: SIX Swiss Ex）是全球技术领导企业，致力于推动行业数字化转型升级。基于超过130年的创新历史，ABB以客户为中心，拥有全球领先的四大业务——电气、工业自动化、运动控制、机器人及离散自动化，以及ABB Ability数字化平台。ABB电网业务将于2020年转让给日立集团。ABB集团业务遍布全球100多个国家和地区，雇员达14.7万。ABB在中国拥有研发、制造、销售和工程服务等全方位的业务活动，44家本地企业，近2万名员工遍布于130余个城市，线上和线下渠道覆盖全国约700个城市。