Customer Service Representitive
伊顿(中国)投资有限公司(EATON)
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:多元化业务集团公司
职位信息
- 发布日期:2017-06-12
- 工作地点:深圳-宝安区
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:本科
- 职位类别:客服专员/助理
职位描述
职位描述:
岗位职责:
1. Communicate to customer on routine basis to understand customer needs
2. Receive customer orders and verify PN, price etc, and accurately key in order in SAP system timely.
3. Confirm promise date to customers per written confirmation from contact person of related plants, keep tracking order status change with plant and customer, provide feedback immediately if any major change
4. Coordinate with customer & related plants for shipment arrangement and send shipping docs to customers timely
5. Support all requirements from customers, especially on urgent request.
6. Request customer to provide rolling forecast, complete forecast analysis and then load it to SAP system before due time
7. Complete various report required for business, especially for weekly and monthly order report & sales report etc
8. Quote for new product.
9. Complete other jobs or tasks assigned by supervisor/manager as needed
任职要求:
* Bachelor Degree or equivalent in Sales Support, Customer Service, Supply Chain Management / International Trade or related areas.
* 2 + years’ experience in Sales support, Customer Service, Supply Chain / Logistics field.
* Excellent written & verbal communication and interpersonal skills, able to communicate effectively and patient during business-to-business transactions.
* Computer skills specifically in Microsoft Office and literacy with the Internet, and better prefer if have SAP (or equivalent ERP) experience.
* Process oriented and can work independently.
* A good team player with excellent organization and coordination skills.
* Must be a self-motivated person with the ability to handle multiple tasks simultaneously
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岗位职责:
1. Communicate to customer on routine basis to understand customer needs
2. Receive customer orders and verify PN, price etc, and accurately key in order in SAP system timely.
3. Confirm promise date to customers per written confirmation from contact person of related plants, keep tracking order status change with plant and customer, provide feedback immediately if any major change
4. Coordinate with customer & related plants for shipment arrangement and send shipping docs to customers timely
5. Support all requirements from customers, especially on urgent request.
6. Request customer to provide rolling forecast, complete forecast analysis and then load it to SAP system before due time
7. Complete various report required for business, especially for weekly and monthly order report & sales report etc
8. Quote for new product.
9. Complete other jobs or tasks assigned by supervisor/manager as needed
任职要求:
* Bachelor Degree or equivalent in Sales Support, Customer Service, Supply Chain Management / International Trade or related areas.
* 2 + years’ experience in Sales support, Customer Service, Supply Chain / Logistics field.
* Excellent written & verbal communication and interpersonal skills, able to communicate effectively and patient during business-to-business transactions.
* Computer skills specifically in Microsoft Office and literacy with the Internet, and better prefer if have SAP (or equivalent ERP) experience.
* Process oriented and can work independently.
* A good team player with excellent organization and coordination skills.
* Must be a self-motivated person with the ability to handle multiple tasks simultaneously
职能类别: 客服专员/助理
公司介绍
关于伊顿 (EATON)
伊顿公司致力于通过运用动力管理技术和服务来改善人类生活品质并提升环境质量。我们提供各种可持续的解决方案,帮助客户更安全、更高效、更可靠地有效管理电力、流体动力和机械动力。2019 年,伊顿公司实现销售额达 214 亿美元,全球汇聚了约 9.5 万名员工,产品覆盖超过 175 个国家。
伊顿公司深耕中国市场二十余年,于 1993 年进入中国市场,此后迅速发展其中国业务。2004年,公司亚太区总部从香港搬至上海。大中华区约有近9800名员工,29家生产制造基地和5家研发中心。如今,伊顿公司旗下绝大多数产品已实现中国制造。
如需更多信息,敬请访问伊顿公司官方中文网站:****************
关注伊顿公司的官方微信公众号:Eaton_China
About Eaton
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 95,000 employees.
Eaton began operation in China more than 20 years ago. Since entering the Chinese market in 1993, Eaton’s presence has grown significantly in the country. In 2004, Eaton moved its Asia Pacific headquarters from Hong Kong to Shanghai.
In the Greater China region, Eaton has nearly 9,800 employees, 29 manufacturing bases and 5 R&D centers. Today, we make most products for all of Eaton’s distinct business here.
For more information about the company, visit *************
For more information about Eaton China, visit: ****************
Eaton China official social media account: Eaton_China
伊顿公司致力于通过运用动力管理技术和服务来改善人类生活品质并提升环境质量。我们提供各种可持续的解决方案,帮助客户更安全、更高效、更可靠地有效管理电力、流体动力和机械动力。2019 年,伊顿公司实现销售额达 214 亿美元,全球汇聚了约 9.5 万名员工,产品覆盖超过 175 个国家。
伊顿公司深耕中国市场二十余年,于 1993 年进入中国市场,此后迅速发展其中国业务。2004年,公司亚太区总部从香港搬至上海。大中华区约有近9800名员工,29家生产制造基地和5家研发中心。如今,伊顿公司旗下绝大多数产品已实现中国制造。
如需更多信息,敬请访问伊顿公司官方中文网站:****************
关注伊顿公司的官方微信公众号:Eaton_China
About Eaton
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 95,000 employees.
Eaton began operation in China more than 20 years ago. Since entering the Chinese market in 1993, Eaton’s presence has grown significantly in the country. In 2004, Eaton moved its Asia Pacific headquarters from Hong Kong to Shanghai.
In the Greater China region, Eaton has nearly 9,800 employees, 29 manufacturing bases and 5 R&D centers. Today, we make most products for all of Eaton’s distinct business here.
For more information about the company, visit *************
For more information about Eaton China, visit: ****************
Eaton China official social media account: Eaton_China
联系方式
- Email:emmashen@eaton.com
- 公司地址:临虹路280弄3号楼