杭州招聘

职位描述：
Basic Function / General Description:
- Direct contact with domestic/ international customers whether for PO's, AMT's or RMA's either by telephone, electronically or face to face and respond promptly to customer inquiries
- Manage Forecast information from customers into ERP system on a daily basis
- Monitors, analyzes & reports performance to schedule from order to shipment
- Adopt Lean Concepts and ACE tools to eliminate all kinds of waste to improve product quality, production efficiency, safety environment to reduce total cost.

Duties, Responsibilities & Authorities:
- Manage orders, forms, applications and requests whether provided via eLogistics portal, by JDE system or fax/email.
- Obtain and evaluate all relevant information to handle product and service inquiries
- Handle and resolve customer complaints e.g. AMT's, RMA's, OTD, ...
- Provide pricing and delivery information
- Set up new customer accounts and organize workflow to meet customer timeframes
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments e.g. planer, purchasing, production
- Direct contact with customers either by telephone, electronically or face to face, respond promptly to customer inquiries
- Interfaces w/Purchasing, Engineering, Production Planner or logistics personnel to coordinate the ship out of customer materials
- Lead / participate in ACE initiatives and apply ACE tools into QCPC daily work and task.

Accountability & measures:
- Job performance will be measured in accordance with Customer satisfaction for OTD, Avg Response Time, Forecast Accuracy & Process Escapes, EH&S objectives

Work experience & skills requirements:
- Minimum of 3 years experience in a manufacturing planning or customer service role;
- 3..5 years of an MRP/ERP system experience in operation positions
- Excellent written and verbal communication skills, in both Chinese and English.
- Good interpersonal, team and leadership skills
- Be well presented and able to handle complaints and difficult situations
- Ability to independently organize tasks and work to a daily plan.
- Self-motivated, able to handle pressure/ complaints, polite and tactful.
- Strong organizational and problem solving skills; knowledge of, and experience with, fishbone, 5 why analysis, pareto analysis and other problem solving tools.

Educational Requirements
Professional Degree in Business/Operation/ Communication Mgmt, or equivalent 举报 分享

奥的斯推动世界前行，让人们在更高、更快、更智能的世界联系无间、发展无限。我们是全球知名的电梯和自动扶梯制造商、安装和服务提供商，每天运送乘客约20亿人次，维保电梯和电扶梯210多万台。在世界各地诸多知名的地标建筑、交通枢纽、商厦和住宅等，都可以看到奥的斯电梯的身影。奥的斯总部位于美国康涅狄格州，全球员工约70,000人，其中包括约41,000名维保工程师，致力于满足全球200多个国家和地区的客户和乘客需求。

Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation and servicing of elevators and escalators, we move 2 billion people a day and maintain more than 2.1 million customer units worldwide. You’ll find us in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 70,000 people strong, including 41,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories.