杭州招聘

职位描述：
Description
 
Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
-Lead production team in providing required service to their assigned line of business ensuring achievement of agreed specifications, service levels and timelines.
-Guarantee delivery of projects according to specification by regularly monitoring project requirements, planning and managing production in close collaboration with other managers.
-Ensures team adherence to department guideline, compliance regulations, policies and procedures through constant communication and regular implementation/monitoring initiatives including but not limited to coaching, training, employee development and process review.
-Support a performance-driven environment by driving the team to consistently deliver work of high quality by providing reports and feedback on delivery, output and quality.
-Analyse and use staff reports to assess production workflow, achievement of timelines and delivery output, determine trends to reinforce or correct, as necessary.
-Manages operational and technical issues encountered, working with Quality to ensure correction and prevention.
-Ensure that output is consistent with Global Publishing Services’ standards.
-Consistently seek to achieve and raise the set quality benchmark. Implement identified corrective and preventive action items.
-Identify and help solve any issues that may prevent achievement of highest quality.
-Monitor and improve production metrics through analysis of reports and execution/application of process improvement initiatives to ensure stakeholder satisfaction.
-Develop professional and harmonious relationships with GPS stakeholders through constant, personal communication aimed at obtaining a clear understanding of the business objectives and context of their project requirements.
-Effectively manage stakeholder communication through professional and timely responses to questions, concerns and escalations.
-Coordinate with other team managers to ensure consistency of delivery.
-Liaise with workstream/technical subject matter experts on matters of delivery, whenever necessary.
-Manages the performance of the assigned production team, ensuring the quality of work, adherence to policies and consistency in the output.
-Facilitates all administrative requirements of team members including timekeeping, pay requirements, leave management, coverage and hand over.
-Provides guidance on career direction of direct reports by performing regular coaching and one on one sessions. This includes a bi-annual performance evaluation in according to performance management process.
-Ensures the upgrading of the skills of direct reports by providing training opportunities, up-skilling and ensures proficiency in the most up to date software. Guides direct reports in creating and achieving personal development plans.
-Ensures timely communication with stakeholders when issues about assigned production team arise.
-Ensure that the production team is collaborative with peers and colleagues within and outside of the team. Motivates staff by ensuring participation in various engagement opportunities.
-Mentor peers by providing adequate technical direction, knowledge sharing and addressing other training needs. Monitors the progress of mentees to achieve required proficiency at given timelines.

Qualifications
 
-Post-secondary education either at the degree level or a relevant professional diploma or certificate
-Experience managing a team; past experience in multi-shift based team an advantage
-Experience in managing a multi-disciplinary team is preferred
-Structured, systematic working style
-Good people skills
-Good grasp of managing information and basic reporting capabilities
-Ability to identify problems and generate solutions
-Excellent communication skills
-5-8 years experience with client-driven industry, possibly in financial services
-Confident approach with team and clients
-Good command of written and spoken UK English
-Maintains composure and professionalism in a fast-paced work atmosphere
-Some flexibility of hours
-Strong attention to detail under pressure and ability to meet deadlines
-Maintains composure and professionalism in a fast-paced work atmosphere

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营