杭州招聘

Job Responsibility & Accountability (Key roles, functions & accountabilities)
Program Handling:
?Assisting BD/program manager in establishing client's procedures (COP/IFI/CPT etc) or new client program;
?Assisting BD/program manager in launching the kick-off meeting/training to operation teams before the implementation of new program or significant change related to the on-going program;
?Assisting BD/program manager in preparing relevant data of Inspection and Factory Audit service as requested for client meetings;
?Attending client meetings when needed
?Obtaining and evaluating all relevant information to handle complaints and potential issues.
?Initiating customer complaint procedure and collaborating CCR officer in investigation
?Escalating operational issues that are negatively impacting customer service or satisfaction to the Customer Service Leader and/or upper management.
?Providing suggestions to the account or program management.
Client Handling in Daily Operation:
?Updating and Maintaining Client Documents (COP/IFI/CPT and other relevant documents) on FTP. Releasing document updated notice to all operation teams. Accurately interpret client's procedures into the operation procedures (COP / IFI / CPT etc) so operation team can understand and execute with minimum discrepancy;
?Maintaining high levels of phone and email etiquette at all times by serving as the contact point between clients, BD, coordinating with operation teams for the related activity requested by clients;
?Coordinating booking and prepare handling kit for NVC's order.
?Collect all necessary inspection material and/or information and forward to Operating Offices (i.e. packaging, approval sample etc.) if client prefer one contact point.
?Handling day-to-day client enquiries.
?Providing supports to invoicing team by coordinating client for invoicing validation and overdue payment.
?Collaborating with Credit control department for financial issues related to clients.
Required Skill:
?Excellent verbal and written communication and presentation skills;
?College degree or above;
?University graduated with 2 years or above working experience preferably in factory audit, inspection, lab test or customer service sector.
?Be good at Microsoft Office Software (word, excel, power point and viso)

法国国际检验局 (Bureau Veritas) (简称BV)是一家具有国际领导地位的检验、认证、咨询及工程质量控制机构。在质量、健康、安全、环境（QHSE）以及社会道德责任（SA）方面为客户提供业界领先的认证、检测、评估、培训及咨询服务。

公司成立于1828年，总部设在法国，其服务网络遍布全球140个国家和地区的600多个办事处及实验室，工作人员超过22000人，为全球超过280，000家客户提供专业而优质的服务。

上海申美商品检测有限公司作为法国国际检验局与上海检验公司的合资公司，主要为国内外消费品和零售市场提供质量保证。伴随公司业务的快速发展，我们期待着优秀的您的加入。

Bureau Veritas, founded in 1828, headquartered in Paris, is one of the largest international groups with recognized expertise helping clients comply with standards and regulations relating to Quality, Health & Safety, Environment and Social Responsibility.

Bureau Veritas first presence in China was with its Marine business in 1901. In 1993, Bureau Veritas set up a new office in Shanghai. Now it has around 30 offices in China supporting over 3000 clients, with more than 5000 employees working in Greater China region.

In China, Bureau Veritas business operations are under 4 business divisions: Marine, Industry & Facilities, Consumer Products Services, and Government Service & International Trade.

Bureau Veritas Consumer Products Services (Shanghai) - Inspection, Audit & Assessment Services is a joint venture company with Shanghai Inspection Cooperation and specializes in Consumer Products Inspection, Audit & Assessement Services. Being as a third party inspection body, we provide independent, impartial and professional inspection service to our clients.

We have set up seven offices respectively in Shanghai, Ningbo, Qingdao, Nanjing, Hangzhou, Tianjin and Wenzhou. We offer quality assurance services for retailers and manufactures of toy, juvenile, premium, textile, electronic, hard goods and household products. Our business covers Inspection Service (including Hardline, Softline, and Electric & Electronic Product Line) and Audit & Assessment Service (including Social Accountability and Factory Assessment).

For more information, please visit our website below.

With the fast growth of our business in China, we are inviting high calibers to join our team. Pls send your resume, copy of ID card and relevant certificates to the address below. 有意者请将中英文简历、学历证明、相关证书、身份证复印件及薪金要求寄往如下地址：

Pls do add Job Code in the subject of your application email. 请申请者务必
在邮件主题中表明所申请之职位代码。