杭州招聘

Summary
The Operation Manger is a key role to ensure DXY EBD customer success, focusing on meeting the KPIs of projectsand hence the overall customer satisfaction.

Responsibilities
1.Customer Success
a.Define and meet success measurements of project (Project KPIs) with sales and delivery team;
b.Maintain good relationship with customers to support contract renewal together with account manager.
2.Process Ownership
a.Keep vigilant to risks and strive to steer issue-ridden progress back to track;
b.Define and monitor Policy and Procedure, Role and Responsibility for smooth and productive operations.
3.Knowledge Management
a.Document best practices, lessons learnt, SOP etc.
b.Lead the training and sharing across marketing, sales and professional services teams.

Requirements
What is the must for candidate qualification
1.4+ years of engagement, project, marketing or account management role;
2.Experienced documentation and problem solving abilities;
3.Analytical and logical with acumen to issues and risks;
4.Outstanding interpersonal skills.
What can differentiate one from another?
1.Proactive and keen to learn;
2.Experienced in complex sales and / or working in matrix organizations;
3.Ability to convert ambiguity and uncertainty into details with clarity；
4.Previous work in life sciences sector or digital marketing field.

丁香园是中国***的医疗领域连接者以及数字化领域专业服务提供商。成立 19 年以来，丁香园打造了国内***的医疗学术论坛及一系列移动产品，并全资筹建了线下诊所。通过专业权威的内容分享平台、丰富全面的数据积累、标准化高质量的医疗服务，丁香园连接医院、医生、患者、药企和保险，覆盖千万大众用户，并拥有 500 万专业用户，其中包含 200 万医生用户，137 万认证医生。目前丁香诊所已在杭州和福州落地，并计划延伸至更多城市。

丁香园的愿景是，健康更多，生活更好。

丁香园旗下主要网站
丁香园论坛；
含100多个医药生物专业栏目，采取互动式交流，提供实验技术讨论、专业知识交流、文献检索服务、科研课题申报、考硕考博信息等服务。
丁香人才；
专业医药生物人才招聘平台，提供医药行业人才招聘、职场快讯、猎头服务等。
丁香通；
专业生物医药电子商务商业信息平台。
移动产品；
丁香医生；
用药助手。

丁香园目前正处在快速发展扩张期，热忱邀请您的加入，实现企业远景的同时，也实现个人奋斗目标！

我们认为人才是丁香园持续发展的根本动力。我们倡导创新并尊重个体的多元化，不因为性别、年龄、生理特征等而区别对待任何员工。

联系方式
联 系 人：人事部
电子邮箱：hr@dxy.cn
公司地址：杭州市滨江区江虹路611号上峰电商产业园3号楼3楼