杭州招聘

Responsibilities:
1. Operations:
Conducts periodic reviews with the team, monitors daily dashboards, provides guidance and support to the team to ensure delivery predictability and SLA compliance. Plans and monitors the resource deployment and ongoing monitoring for the process (es) to ensure budget and pricing assumptions compliance.
2. Talent Management:
Implements career development & succession plan for the direct reports, implements career development methodology for team in specific process (es) to ensure sustainable employee engagement & motivation within the team. Signs off the scorecard for direct reports, create KRAs for team to align the team with the specific process(es) objectives.
3. Customer interaction:
Creates the improvement plan in discussion with the customer to enhance customer satisfaction. Handles level 2/3 escalations with process owners, forms informal networks within the client organizations and anticipates and plans for future challenges/issues with the process owners to ensure strong customer relationships.
4. Governance compliance:
Conducts internal and external governance, monitors adherance by team within the specific process(es) to sustain delivery predictability. Prepares the specific team for self assessment, drives the self assessments to ensure delivery predictability for the specific process. Reviews process compliance and signs off on SOP changes as part of the quality plan to ensure robustness of the process.
5. Transition coordination:
Develops plans, identifies people, coordinates infra and technology requirements with the transition team for the specific process(es) to deliver target. Provides inputs from an operations perspective to the SOW to complete the contractual process. Provides inputs on the training/certification methodology to the transition team to ensure right skilling on engagement.
6. Knowledge management:
Determine the KM methodology and ensure implementation to build effective knowledge repository for the process(es).
7. Business transformation:
Implements identified opportunities to impact client business metrics.
8. Revenue enhancement:
Partners with BM on opportunities within existing service lines for growth to meet business objectives.

Qualifications and skillset requirements:
1. Domain Skills : Bachelor's or equivalent Degree holder with a Major in Accounting.
Professional Membership with a Leading Financial Institute such as ACCA / CIMA / CPA would be an advantage.
2. Work experience : a Minimum of 8 years in the F&A practice , including 3 years in a Senior Management role.
3. Adequate working knowledge of ERP /SAP based accounting applications and expertise in Ms Office and other computer apllications desired.
4. Good Understanding of The business needs' and Effective Management communication.
5. Good command and articulation of the English language and proficiency in Chinese; knowledge of a third foreign language will be an advantage.
6. High business acumen with good analytical and problem solving skills.
7. A Team Player with a Positive attitude to workplace, people, colleagues and clients.
8. Have a strong sense of accountability and responsibility on tasks assigned
9. Self motivating and able to perform under pressure, when required.

    Infosys（印孚瑟斯）公司创建于1981，总部位于印度班加罗尔，作为全球咨询信息技术服务提供商，为全球各个国家客户提供咨询、行业解决方案、技术架构和设计、业务流程外包、质量和测试等业务服务。在全球拥有雇员超过187,000名，坐拥85个办公地点以及100个研发中心，年营业额约90亿美元。公司客户服务领域包括保险、医疗健康与生命科学、高科技与制造、零售与快速消费品、汽车与航空航天、能源与公用事业、运输与物流、银行与资本市场等领域。

    印孚瑟斯中国区业务流程外包服务中心成立于2006年5月，位于杭州滨江高科技园区。以英，日，韩，法，德等10余种语言服务于美国及亚太区域10余家国际行业领军企业，业务涉及订单管理、采购管理、财务管理（包括应收、应付、总帐）、数据分析、销售支持、客户服务等领域。目前员工总数为1000多名，位列“杭州发展最快10大服务外包企业”。2015年公司荣获“杭州***雇主10强”，以及“第三届杭州人力资源管理实践创新奖”等奖项。

    公司一直致力于为员工提供职业发展的平台，通过严格和多样化的人才甄选原则，从海内外吸引各类兼具语言和专业技能的人才，通过完善的培训制度，培养具备综合能力的国际化人才，确保每年有相当比例的员工通过内部晋升和岗位轮换得到职业发展的机会。同时，公司倡导多元文化的融合，拥有国际化的管理团队，并为各国籍员工提供多文化融合的工作环境。此外，公司组织各种活动增强员工的团队精神，营造积极和谐的工作氛围。

    欢迎加入印孚瑟斯中国区业务流程外包服务中心。
    
    公司网站：*************************