杭州招聘

Essential Duties and Responsibilities – (Key Activities of the role)
1. Develops and monitors the performance of financial and operational plans which support the overall objectives of the property and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the property and ensure brand loyalty.


2. Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests.


3. Ensures that product quality and service standards are met in all areas of the property as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the property.


4. Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans.


5. Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the property. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the property.


6. Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices.


7. Provides regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the property against plan.


8. Oversees the security function to ensure a safe and secure environment for guests, employees, and property assets. Ensures compliance with brand standards.


9. Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies).


10. Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback.


11. Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences.


12. Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and Shama personnel.


13. Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues.


14. Responsible for annual budgets, including manning, CAPEX, revenue, sale and marketing plan.

杭州万国投资管理有限公司酒店管理第二分公司诚聘