杭州招聘

Responsibilities:

? Good knowledge on 1st answer tools, and Supplyon administration
? Being expert level to handle the issue happened in SupplyOn system
? Good service manner and professional attitude on inbound call
? Making outbound call to inform supplier to fininsh their registration or invoices
? Update information from customer in SLM on time
? Activating support and login user account, do troubleshooting particularly
? Strictly following the work-flow once processing tickets in 1st answer tools
? Timely check the tickets that assigned or pending under own name
? Follow up user’s issue on time and clean pending tickets everyday before day off
? Well coordinated with second solution group on processing user’s ticket
? Deliver and meet all KPI’s set
职责：

? 良好掌握1st answer和SupplyOn的管理
? 熟练处理与SupplyOn系统相关的各类问题
? 接听电话时礼貌并持有专业的态度
? 拨打电话通知客户完成注册或支付发票
? 按时在SLM上更新客户信息
? 通过启用支持登录客户账号来排除故障
? 在使用1st answer时严格按照流程处理事件单
? 按时检查指定或待决在自己名下的事件单
? 每天跟进客户的事件并清理未决的事件单
? 处理事件单时和二级解决方案组能够进行很好的协调工作
? 提供并达到所有KPI的要求

Requirements；

? Good English communication skill
? Customer service oriented
要求：
? 良好的英文沟通能力
? 具备客户服务导向

Shift working required but without night shift. 需要倒班但没有夜班安排。

Bosch (Shanghai) Security Systems Ltd. Chengdu Gaoxin Branch (Bosch Communication Center)

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of Business Process Outsourcing services.
 
Employing some 5,000 associates in Europe, Asia and South America Bosch Communication Center provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management services that are offered in over 30 languages.
 
博世服务解决方案中心（成都）成立于2012年，目前员工二百余人。其作为全球世界500强博世集团的全资子公司，持续为博世亚太区内外部企业提供呼叫中心和财务解决方案服务。呼叫中心在成都和上海分别与博世内外部优质客户如宝马，奔驰，英飞凌，戴姆勒等维持长期稳定的合作关系；博世中国财务共享中心业务覆盖二十余家中国博世企业，包括应付、应收、总账、固定资产、员工报销、主控数据管理、持续流程改善管理等集中业务。博世服务解决方案中心（成都）以其优质的服务和高效的流程，为我们客户提供专业的通讯服务、财务后台支持，帮助客户在其领域取得更好的竞争优势。

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