杭州招聘

Responsible for account creation/ deletion/ modification in CI-CAT.
Responsible for DL group management.
Responsible for security group management.
Immediately response user’s requirements and provide the solution.
Responsible for communication with customer for verification user's request and dispatch tickets to other solution group.
For EVA/ FTS/ Axapta system, responsible for coordination between customer and solution group.
Responsible for tracing tickets
Responsible for work-on request from local admin

负责CI-CAT系统账户的创建、删除和修改
负责DL Group的管理
负责博世Security Group的管理
及时回复用户的要求，提供相应解决方案
负责与客户沟通，确认用户要求，分派相应的ticket给其他方案组。
针对EVA/FTS/Axapta系统，负责客户和方案解决组的协调工作。
负责跟踪ticket的状况。
负责Local Admin的WorkOn系统要求

要求：1。细致耐心，有客户服务意识
2。对后台工作感兴趣
3。有一定英文读写要求

本工作无倒班安排，周末休2天。

Bosch (Shanghai) Security Systems Ltd. Chengdu Gaoxin Branch (Bosch Communication Center)

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of Business Process Outsourcing services.
 
Employing some 5,000 associates in Europe, Asia and South America Bosch Communication Center provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management services that are offered in over 30 languages.
 
博世服务解决方案中心（成都）成立于2012年，目前员工二百余人。其作为全球世界500强博世集团的全资子公司，持续为博世亚太区内外部企业提供呼叫中心和财务解决方案服务。呼叫中心在成都和上海分别与博世内外部优质客户如宝马，奔驰，英飞凌，戴姆勒等维持长期稳定的合作关系；博世中国财务共享中心业务覆盖二十余家中国博世企业，包括应付、应收、总账、固定资产、员工报销、主控数据管理、持续流程改善管理等集中业务。博世服务解决方案中心（成都）以其优质的服务和高效的流程，为我们客户提供专业的通讯服务、财务后台支持，帮助客户在其领域取得更好的竞争优势。

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