前台接待领班
浙江东瑞酒店管理有限公司
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：酒店/旅游
职位信息
- 发布日期：2014-05-05
- 工作地点：杭州-拱墅区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位月薪：面议
- 职位类别：前厅接待
职位描述
岗位职责
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录，了解上一班的移交事项，并负责处理。
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
5.熟练总台各项专业业务和技能，搞好对客服务。
6.熟练掌握店内外信息，提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表，为其它部门提供准确的接待信息。
任职资格
1.大专以上文化程度，懂得英语。
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4.相貌端正，身体健康。
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2.查看交班记录，了解上一班的移交事项，并负责处理。
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
5.熟练总台各项专业业务和技能，搞好对客服务。
6.熟练掌握店内外信息，提供准确的问讯服务。
7.负责为下榻酒店的宾客办理入住登记手续。
8.负责客房钥匙的管理和发放工作并严格遵守验证制度。
9.制作有关报表，为其它部门提供准确的接待信息。
任职资格
1.大专以上文化程度，懂得英语。
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
4.相貌端正，身体健康。
公司介绍
杭州逸酒店是以西湖文化为主题的现代全智能奢华酒店。酒店傲立于杭州商业及购物区最中心，毗邻历史悠久的武林广场，与西湖景区仅需十几分钟车程，交通便利，地理位置无与伦比。酒店特设的Smart随性出行服务，无论自驾出行还是接送机，都为新贵的您平添了独特的生活情趣。去除繁缛的矫饰，逸酒店雅萃敛的写意设计风格，囊括了杭州西湖美景的逸致情趣，让您犹如隐逸于江南四季的泼墨画中。
逸酒店共有122间豪华客房与套房。酒店主力房型面积54平方米，16平方米的浴室干湿分离，配以步入式淋浴间及热带雨林式喷头，另设超宽大浴缸，可享杭城繁华都市景致。更有杭州高档丝绸锦缎搭配进口埃及棉质床品，为您的休憩增添又一番惬意。智居官邸逸酒店除了全酒店Wifi宽带覆盖以外，更纳入360度智能系统：智能音响基座，40寸液晶电视，19寸浴室电视设备，2.1环回声道音响系统，极尽智能试听娱乐享受。
逸酒店餐厅East Cafe 为您选取高级有机食材，辅以主厨精心烹制，为您提供简约，健康，环保的杭城美食。酒店客房免费提供胶囊咖啡及虎跑水，龙井茶，迷你吧免费提供多样饮料零食，更是开启杭城私享生活的先河。
逸酒店唯美的艺术设计，贴心细致的服务，处处流淌着低调的尊荣。感受细节，您将尽享大隐于世，亲近风景的动容之感！
The East Hotel is an intelligent luxury hotel based on the West Lake theme cultural. Hotel located in the middle of Hangzhou shopping center, next to the Wulin square. Just around 10 minutes to the West Lake by drive. Hotel offer SMART cars available for your self-drive and airport pickup also make your journey much funny. With the West Lake designing concept, hotel presents a new stylish taste by offering you the in-house scenic sports visit.
The East Hotel has a total of 122 luxury rooms and suites. Our superior rooms, each designed with a spacious size of 54sqm, containing a 16sqm bathroom with walk-in shower and separated large bathtub, combined with the top grade silk bedclothes, all enjoy spectacular views of the bustling city center. Each room is fully equipped with intelligent audio-visual system, WIFI internet access, intelligent audio docking station, 40” Samsung LCD TV, and 19” TV in the bathroom, providing full audio-visual enjoyment for our guests.
East Café is the hotel's main dinning venue offering exquisite Hangzhou cuisine, showcasing the finest in local fresh organic produce and prepared by our master chef with a pure, healthy and environmentally friendly approach that will surely excite your taste buds, setting itself apart from traditional dining establishment. Expect the free Hupao mineral water and Longjin tea. The in-room mini-bar also offers a choice of complimentary beverage for guest enjoyment.
No matter the artistic designing and the sweet service, hotel all shows the delicate luxury and elevating to a serene place above the bustling city.
逸酒店共有122间豪华客房与套房。酒店主力房型面积54平方米，16平方米的浴室干湿分离，配以步入式淋浴间及热带雨林式喷头，另设超宽大浴缸，可享杭城繁华都市景致。更有杭州高档丝绸锦缎搭配进口埃及棉质床品，为您的休憩增添又一番惬意。智居官邸逸酒店除了全酒店Wifi宽带覆盖以外，更纳入360度智能系统：智能音响基座，40寸液晶电视，19寸浴室电视设备，2.1环回声道音响系统，极尽智能试听娱乐享受。
逸酒店餐厅East Cafe 为您选取高级有机食材，辅以主厨精心烹制，为您提供简约，健康，环保的杭城美食。酒店客房免费提供胶囊咖啡及虎跑水，龙井茶，迷你吧免费提供多样饮料零食，更是开启杭城私享生活的先河。
逸酒店唯美的艺术设计，贴心细致的服务，处处流淌着低调的尊荣。感受细节，您将尽享大隐于世，亲近风景的动容之感！
The East Hotel is an intelligent luxury hotel based on the West Lake theme cultural. Hotel located in the middle of Hangzhou shopping center, next to the Wulin square. Just around 10 minutes to the West Lake by drive. Hotel offer SMART cars available for your self-drive and airport pickup also make your journey much funny. With the West Lake designing concept, hotel presents a new stylish taste by offering you the in-house scenic sports visit.
The East Hotel has a total of 122 luxury rooms and suites. Our superior rooms, each designed with a spacious size of 54sqm, containing a 16sqm bathroom with walk-in shower and separated large bathtub, combined with the top grade silk bedclothes, all enjoy spectacular views of the bustling city center. Each room is fully equipped with intelligent audio-visual system, WIFI internet access, intelligent audio docking station, 40” Samsung LCD TV, and 19” TV in the bathroom, providing full audio-visual enjoyment for our guests.
East Café is the hotel's main dinning venue offering exquisite Hangzhou cuisine, showcasing the finest in local fresh organic produce and prepared by our master chef with a pure, healthy and environmentally friendly approach that will surely excite your taste buds, setting itself apart from traditional dining establishment. Expect the free Hupao mineral water and Longjin tea. The in-room mini-bar also offers a choice of complimentary beverage for guest enjoyment.
No matter the artistic designing and the sweet service, hotel all shows the delicate luxury and elevating to a serene place above the bustling city.