Senior Customer Service Representative
爱德（杭州）牙科设备有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：医疗设备/器械
职位信息
- 发布日期：2014-07-17
- 工作地点：杭州-余杭区
- 招聘人数：1
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
Responsibilities:
1.Acts as a liaison between ANB Customer Service Reprentative, ANB Planner, and ANB Sales. Answering questions with regards to customer orders and providing requested reports.
2.Acts as a liaison between various company departments ,Works as a team with all other A-dec employees to enhance the organization's knowledge and skills.
3.Enters order in ERP and work with Planner ,Warehouse and Import &Export on ordering tracking .
4.Trouble shoots ,analyses ,and remedies China customer inquiries by answering incoming telephone and email questions in an accurate and timely manner.Following up with customers as necessary to resolve their issues and generating positive customer feedback through supportive and thorough communications.
5.Records service or product defects reported from the field.Collects all applicable information to allow the company to identify root causes and eliminate future defects.Acts in accordance with the company Quality Policy.
6. Participates in A-dec continuous imporvement programs to decrease defects, increase efficiencies ,and eliminate waste.
Qualitifications:
1.Over 2 year in sales and /or marketing field
2.Strong in English writing and speaking
3.Ability to eastablish positive rapport with customers in a short time period .
4.Ability to effectively communicate technical information both orally and writing .
5. Strong organizational skills with the ability to use time and coompany resources effectively.
6.Demonstrated experience with problem solving and troubleshooting experience .
7.Ability to learn mechnical ,electrical and pneumatic information and translate the information to achieve customer understand.
.
1.Acts as a liaison between ANB Customer Service Reprentative, ANB Planner, and ANB Sales. Answering questions with regards to customer orders and providing requested reports.
2.Acts as a liaison between various company departments ,Works as a team with all other A-dec employees to enhance the organization's knowledge and skills.
3.Enters order in ERP and work with Planner ,Warehouse and Import &Export on ordering tracking .
4.Trouble shoots ,analyses ,and remedies China customer inquiries by answering incoming telephone and email questions in an accurate and timely manner.Following up with customers as necessary to resolve their issues and generating positive customer feedback through supportive and thorough communications.
5.Records service or product defects reported from the field.Collects all applicable information to allow the company to identify root causes and eliminate future defects.Acts in accordance with the company Quality Policy.
6. Participates in A-dec continuous imporvement programs to decrease defects, increase efficiencies ,and eliminate waste.
Qualitifications:
1.Over 2 year in sales and /or marketing field
2.Strong in English writing and speaking
3.Ability to eastablish positive rapport with customers in a short time period .
4.Ability to effectively communicate technical information both orally and writing .
5. Strong organizational skills with the ability to use time and coompany resources effectively.
6.Demonstrated experience with problem solving and troubleshooting experience .
7.Ability to learn mechnical ,electrical and pneumatic information and translate the information to achieve customer understand.
.
公司介绍
A-dec公司由Ken和Joan Austin创立于1964年，是全球***的牙科设备制造商。
公司总部坐落于美国俄勒冈州的纽堡市，占地面积超过20万平方米，拥有15栋厂房和近6万平方米的厂区。
A-dec的愿景是通过提供优质的客户体验，使A-dec成为全球首选的牙科设备和服务的供应商。全球有超过75个国家的牙科学校及机构选用A-dec产品，超过80%的美国及加拿大牙科学院均在使用A-dec的设备。
2009年12月，A-dec在中国投资设立了独资工厂：爱德（杭州）牙科设备有限公司。A-dec的成功很大程度上归功于众多勤奋的员工。公司一直致力于给员工提供健康良性的工作环境、富有竞争力的薪酬福利，专业化的管理制度以及公平公正、开放信任的企业氛围。
随着发展中国家口腔医疗设备市场的持续高速发展，产业正处于爆发性增长的前期。期待着你加入这一朝阳产业！
业内罕见的做四休三工作模式，周周都是小长假，让你工作家庭两不误！还犹豫什么呢？赶紧来吧！加入我们，等的就是你！
简历投递: hr@a-dec-hz.com
公司总部坐落于美国俄勒冈州的纽堡市，占地面积超过20万平方米，拥有15栋厂房和近6万平方米的厂区。
A-dec的愿景是通过提供优质的客户体验，使A-dec成为全球首选的牙科设备和服务的供应商。全球有超过75个国家的牙科学校及机构选用A-dec产品，超过80%的美国及加拿大牙科学院均在使用A-dec的设备。
2009年12月，A-dec在中国投资设立了独资工厂：爱德（杭州）牙科设备有限公司。A-dec的成功很大程度上归功于众多勤奋的员工。公司一直致力于给员工提供健康良性的工作环境、富有竞争力的薪酬福利，专业化的管理制度以及公平公正、开放信任的企业氛围。
随着发展中国家口腔医疗设备市场的持续高速发展，产业正处于爆发性增长的前期。期待着你加入这一朝阳产业！
业内罕见的做四休三工作模式，周周都是小长假，让你工作家庭两不误！还犹豫什么呢？赶紧来吧！加入我们，等的就是你！
简历投递: hr@a-dec-hz.com
联系方式
- Email：hr@a-dec-hz.com
- 公司地址：广州