杭州 [切换城市] 杭州招聘杭州客服及技术支持招聘杭州客服专员/助理(非技术)招聘

Hardlines Customer Management 客户服务

上海天祥质量技术服务有限公司杭州分公司

  • 公司规模:500-1000人
  • 公司性质:合资(欧美)
  • 公司行业:检测,认证

职位信息

  • 发布日期:2021-06-03
  • 工作地点:海宁
  • 招聘人数:若干人
  • 工作经验:1年经验
  • 学历要求:大专
  • 语言要求:英语良好
  • 职位月薪:5-7千/月
  • 职位类别:客服专员/助理  贸易/外贸专员/助理

职位描述

工作职责    

1.作为客户与公司之间的日常沟通桥梁 ;处理实验室与客户之间的协调工作,跟踪报告/工作状态,并反馈给客户。    

2.分析每个客户的业务增长点,并在现有客户基础上开发更多的业务;

3.及时处理客户的一般询问和投诉,找到解决方案。

4.审查和评估客户服务合同,并与其他部门合作,如销售,客户,保持长期的客户关系。

5.其他由主管或实验室经理指派的工作。

    

任职要求

    -大专或以上学历,工商管理、商务英语、人文或其他文科专业优先;

    -大学英语四级或同等学历;

    -有相关经验者可放宽以上任职要求

    

-其他:

    1 .良好的英文读写能力;

    2. 良好的团队合作精神,能够承受工作压力。

工作地点:海宁

公司介绍

Intertek is leading provider of quality and safety solutions serving a wide range of industries around the world.From auditing and inspection,to testing,quality assurance and certification,Intertek people are dedicated to adding value to customers' products and processes,supporting their success in the global marketplace.
Our services take us into almost every field imaginable,such as textiles,toys,electronics,building,heating, pharmaceuticals,petroleum,food and cargo scanning.We operate a global network of more than 1,000 laboratories and offices and over 30,000 people in 100 countries around the world.

Consumer Goods
Consumer Goods,today contribute to a sizeable amount of Global Trade.Increasing Quality demands and pressure on prices have led to the Global Retail Industry sourcing from many parts of the world.Apparels,Home Textiles, Handy Craft,Gift Items,Kitchenware,Table Ware,Electronic & Electrical Appliances and many others need evaluation on Design, Safety,Performance,Ecological friendliness and product benchmarking.
Intertek is the world’s leading Inspection & Testing Agency for Consumer Goods. Our unparalleled expertise & knowledge of Markets for Consumer Goods,with the State of the Art laboratories in every part of the world,makes us the natural choice of all those who source Consumer Goods anywhere.

At Intertek,and as individuals,we:
-value trust and personal responsibility;
-act with integrity, honesty and respect;
-deliver excellent services which add value to our customers' business;
-focus on continual growth and outstanding performance;
-strive to create a safe work environment;
-value each employee's contribution toward achieving our business objectives;
-promote a culture where motivated customer-oriented employees can flourish,experience professional fulfilment and reach their highest potential;and
-respect diverse perspectives,experiences and traditions as essential.

Our commitment to delivering outstanding results through sound and thorough financial practices,superior profitability,stable growth and good citizenship will enable us to fulfil Intertek's mission while increasing sustainable shareholder value.

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