杭州招聘

Job Responsibility & Accountability (Key roles, functions & accountabilities)
-Collaborating with BD/program manager in establishing client's procedures.
-Accurately interpret client's procedures into COP / IFI / CPT so operation team can understand and execute
with minimum discrepancy.
-Regular review and maintain the update-ness of all documents (i.e. COP/IFI...etc) on FTP related to
clients
·
Coordinate all activities between clients, SO, and OO for NVC's order.
-Collect all necessary inspection material and/or information and forward to Operating Offices (i.e. packaging,
approval sample etc.) if client prefer one contact point.
-Handle day-to-day enquiries from clients, SO, and OO
·
Collaborate with relevant OO to prepare client activity
report summary timely if per client's request.
-Collaborate with relevant OO to prepare billing summary timely for invoicing team
·
Maintain & announce
documents regarding client's information & requirement at FTP.
-Monitor OO's activities to ensure client's program is implemented smoothly and consistently, can raise up when
seeing problems.
-Create IFI or FI when necessary.
-Collaborate with Credit control department for financial issues.
-Initiate customer complaint procedure and facilitate CCR office in investigation.
-Attend client meeting when needed.
-Suggest improvements on client's procedures or BV internal processes, ideas either initiated personally or
collected from line.
-Can sense potential problems that may lead to customer's dissatisfaction or BV internal processes difficulties.


Required Skills & Qualifications


-Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously.
-Must possess strong work ethic and excellent client service skills to ensure effective, responsive client
interaction (internal and external).
-Excellent verbal and written communication and presentation skills.
-Must be confident, highly efficient, and self-motivated.
-Attention to detail and process improvement skills.
-Must be able to work independently, as well as in a team environment Post graduate education with 2 years
working experience preferably in administration and/or customer service.



工作地点;杭州市滨江区长河路475号和瑞国际科技广场S5幢802室

法国国际检验局 (Bureau Veritas) (简称BV)是一家具有国际领导地位的检验、认证、咨询及工程质量控制机构。在质量、健康、安全、环境（QHSE）以及社会道德责任（SA）方面为客户提供业界领先的认证、检测、评估、培训及咨询服务。

公司成立于1828年，总部设在法国，其服务网络遍布全球140个国家和地区的600多个办事处及实验室，工作人员超过22000人，为全球超过280，000家客户提供专业而优质的服务。

上海申美商品检测有限公司作为法国国际检验局与上海检验公司的合资公司，主要为国内外消费品和零售市场提供质量保证。伴随公司业务的快速发展，我们期待着优秀的您的加入。

Bureau Veritas, founded in 1828, headquartered in Paris, is one of the largest international groups with recognized expertise helping clients comply with standards and regulations relating to Quality, Health & Safety, Environment and Social Responsibility.

Bureau Veritas first presence in China was with its Marine business in 1901. In 1993, Bureau Veritas set up a new office in Shanghai. Now it has around 30 offices in China supporting over 3000 clients, with more than 5000 employees working in Greater China region.

In China, Bureau Veritas business operations are under 4 business divisions: Marine, Industry & Facilities, Consumer Products Services, and Government Service & International Trade.

Bureau Veritas Consumer Products Services (Shanghai) - Inspection, Audit & Assessment Services is a joint venture company with Shanghai Inspection Cooperation and specializes in Consumer Products Inspection, Audit & Assessement Services. Being as a third party inspection body, we provide independent, impartial and professional inspection service to our clients.

We have set up seven offices respectively in Shanghai, Ningbo, Qingdao, Nanjing, Hangzhou, Tianjin and Wenzhou. We offer quality assurance services for retailers and manufactures of toy, juvenile, premium, textile, electronic, hard goods and household products. Our business covers Inspection Service (including Hardline, Softline, and Electric & Electronic Product Line) and Audit & Assessment Service (including Social Accountability and Factory Assessment).

For more information, please visit our website below.

With the fast growth of our business in China, we are inviting high calibers to join our team. Pls send your resume, copy of ID card and relevant certificates to the address below. 有意者请将中英文简历、学历证明、相关证书、身份证复印件及薪金要求寄往如下地址：

Pls do add Job Code in the subject of your application email. 请申请者务必
在邮件主题中表明所申请之职位代码。