Summary:

The Inside Sales (IS), under the direction of the Business Development Manager and dotted line to the Sales Manager, is responsible for responding to all inquires by international customers in all forms with the best interest of the company and the customer at all times. Also the IS will support the Domestic Sales Team and their efforts to assist the company in achieving its shipments and booking goals. The IS will coordinate with individuals in the Sales, Engineering, Production, Supply Chain and Accounting departments to ensure that those individuals are aware of the customers needs and are clear on the priority for each issue. A clear understanding of the customer needs is a crucial part of the IS responsibilities

B) Describe the most important competencies required of the individual.

ESSENTIAL DUTIES AND RESPONSIBLILTIES include the following. Other duties may be assigned.

Respond to all customer inquiries, to the IS best ability with accurate information in an efficient time frame. To be successful the IS must achieve the following:

All aspects of customer service will be conducted in a professional manner

§ Respond to all incoming customer calls including those requiring technical responses

§ Work with the sales team to prepare and standardize sales contracts

§ Identify competitive products and provide interchange solutions

§ Receive and process orders with Customer Service Personnel as well as sending Order Acknowledgement to customers

§ Interact with customers and distributors via phone, fax, and e-mail

§ Interact with production planning, purchasing, operations, shipping, and production floor supervisors to complete daily tasks, organize meeting with them in order to improve turnover and delivery time.

§ Making quotations to customers as well as product cost analysis.

§ Managing the expediting of orders, requests, etc.

§ Prepare and develop weekly/monthly/yearly sales reports and analysis.

§ Handling and processing returned goods as well as customer complaints

§ Efficient use of ERP Computer System as well as good PC skills including MS Word, Excel and Outlook in order to perform analysis.

§ Supports the Sales manager by completing assigned sales oriented tasks and communicating daily sales activities

Works as a member of the Sales Team with the best interest of the company and the customer in mind at all times.

Willingness to accept special assignments and completing them independently, correctly, and in a timely manner.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year College or technical school; and one to two years inside sales experience and/or training/ or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret technical documents such as application and product drawings, catalogs and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of organization.

MATHEMATICAL SKILLS

Calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, to collect data, to establish facts, and to draw valid conclusions. Ability to apply commonsense to carry out instructions furnished in written, oral, or diagram form.

TRAVEL DEMANDS

No travel is required for completion of daily assignments. Moderate travel may be required for special assignments.

C) Other: Key success factors

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

D) Career Pathways: identify the classification/s that might be next career opportunity for employees in the classification.

ITT公司成立于1920年，总部设在纽约州白滩市(White Plains)，在世界各地超过35个国家拥有大约9200名员工，产品在超过125个国家进行销售。作为一家跨国的企业集团，ITT着眼于全球战略与持续的增长需要，日益重视在中国、印度和东欧等新兴市场的发展并不断加大在新兴市场投资。

埃梯梯精密机械制造(无锡)有限公司是ITT集团的一家独资公司，成立于2006年7月，注册资金2798万美元，位于无锡新区。主要生产和销售各类减震器, 刹车片，流体控制设备。旗下品牌有KONI, ENIDINE, FRICTION。无锡工厂共有三个价值中心，员工近600多人。

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