杭州招聘

Management Information Specialist (GPS) - 网站数据分析专员

Job Duties:
-Generate web metrics reports using HSBC systems
-Generate web asset reports for management reporting
-Perform analysis of web metrics based on industry standards
-Provide MI consultancy services to clients who seek advice on web metrics reporting strategy and implementation
-Keep abreast with web metrics and web development industry standards and best practices by research and attending regular training programmes and seminars
-Work closely with SEO specialists to deliver SEO marketing solutions
-Monetising traffic on Publishing-managed websites and ensuring content planning is informed by web MI analysis results
-Provide insight from the findings, and advise client on the implications for a website/content strategy
-Deal with group provided WebTrends helpdesk to resolve technical and administrative issues associated with the software and
implementation
-Deal with Publishing Tech team and DP team to ensure websites are tagged correctly, conducting reviews on this to assure quality
-Should account for the costs of MI software used and keep to budgets provided
-Ensure delivery of projects according to specifications, cost and timeline by liaising with production and collaborating with other team leads, flagging scope and cost creep, resolving/escalating causes of production/approval delays, providing timely project status reports to clients, ensuring project progress, adherence and risk information is available to business
management at all times.
-Reduce client concerns and issues by consciously anticipating their needs, immediately acknowledging and addressing whatever concerns and issues are raised, and by escalating whatever is necessary to the proper authority in a clear and objective manner for speedy and fair resolution.
-Ensure a steady improvement in one's skills and capabilities by supporting, planning and attending collaborative work and in-house cross-training opportunities, and assisting direct line manager in developing one's annual
and quarterly training plan.
-Maintain proficiency in current versions of software used within HSBC required in performing duties and seeking written certification of proficiency from line manager on at least an annual basis.
-Ensure compliance with all Group, GSC, company and department policies and procedures by constantly updating knowledge and understanding of such, raising questions and concerns with team leads or managers as necessary, and taking personal responsibility for abiding as required.
-Ensure that all activities are in accordance with Compliance standards.
-Assist in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or
-Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators; maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; awareness of operational risk associated with the role, in compliance with SOX (Sarbanes-Oxley Requirements) for Group Service Centres (GSCs).

Requirements:
-Proficient in all Microsoft Office applications
-Advanced MS Excel user. Should know how to use pivot tables and manipulate large data sets
-Highly analytical and able to analyse data sets
-Attention to detail must be good, with ability to spot errors and inconsistent data in reports produced
-Strong knowledge of web MI reporting principles and techniques. A solid understanding of content management systems and e-commerce systems
-Good command of web MI reporting software (WebTrends, SiteScore, Google webmaster tools)
-Working knowledge of pattern analysis and basic understanding of information architecture
-Knowledge of Interwoven TeamSite and LotusScript are preferred
-Knowledge of HTML, CSS and strong Web MI analysis skills
-Proficient in research and analysis
-A team player
-Have a responsible and independent attitude and willingness to learn
-Good interpersonal communication skills
-Strong command of both written and spoken English
-Strong attention to detail and can work under pressure
-Structured, systematic working style
-Maintains composure and professionalism in a fast-paced work atmosphere
-Post-secondary education - either at the degree level or a relevant professional diploma or certificate
-Available to work overtime on weeknights and weekends if necessary
-Flexibility in working different shifts when required
-5-8 years of relevant/related working experience

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营