杭州招聘

Process Reengineering Consultant, Operational Performance Improvement

Job Description:
- For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives;
- Act as trusted advisor to customers and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio;
Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo;
- Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense;
- Working across regional and local teams to ensure commonality of understanding and objectives;
- Revisit projects post deployment on regular basis to validate business;
- Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success;
- Work across Business Partners and support functions in the region to create an organizational ‘momentum for change’ based around commonality of solutions and standardization of product and process;
- Be aware of HSBC business drivers and customers, the businesses of competitors, and emerging trends in the industry landscape;
- Work with management/senior management across Customer Groups and key stakeholders (Compliance, Audit, Fin, HR etc) to constantly challenge ‘perceived wisdom’, to achieve buy-in for the recommended solution and its implementation approach, to evaluate the impact of change, and to ensure monetization of benefits

Skills/Experience Required:
- Experience of working in a structured project delivery environment;
- Good financial acumen: particularly in the development of business cases and benefit quantification;
- Awareness of business improvement methodologies, and their associated tools & techniques (i.e Six Sigma tools and/or Lean practices);
- Good problem solving, analytical and decision making skills;
- Competent use of basic statistics and good interpretation, analysis and evaluation of reports/ charts;
- Wide knowledge of banking products with an end to end understanding of their associated processes;
- Understands how technology and process improvements adds value to the business and to the end customer;
- Demonstrated ability to rapidly build relationships with key stakeholders;
- Working across cultures and in matrixed organisational structures;
- Strong IT skills particularly in the use of MS Excel and Sharepoint

公司邮箱 recruitmenthdpg@hsbc.com.cn

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营