杭州招聘

Website Content Manager, Global Publishing Services

The primary role of a Website Content Manager is overall management and accountability for designated websites. The Website Content Manager will be the main point for contact for stakeholders. The job holder will be a “Final Approver” in the content publishing workflow – and therefore bear ultimate responsibility for content on the site. As a Final Approver, a Website Content Manager may be required to be available at short notice for the deployment of emergency announcements. The Web Content Manager will have strong language skills and be responsible for editing and managing content, checking facts, and ensuring overall integrity of the site. The jobholder will provide alt text and metadata to help improve site accessibility and search engine optimization; assist in maintaining and improving website metrics; and help manage tracking spreadsheets for Compliance and copyright. The job holder will work with the Digital Publishing Delivery team to identify areas for technical improvement of the site and get these technical changes implemented. The incumbent is required to have a level of understanding of content management systems used by HSBC, and will have to achieve competency in those systems.

Job Duties:
Impact on the Business
-Ensure team adherence to department guidelines, compliance regulations, policies and procedures regarding content and design through constant communication and regular implementation monitoring initiatives including training and coaching team leads who are tasked to implement them.
-Work with specialist teams to generate and analyse web metrics. Keep abreast of web metrics and web development industry standards and best practices by research and attending regular training programmes and seminars.
-Maintain a holistic as well as detailed view of the design for the entire site. Maintain documentation and ensure consistency in interaction design, naming systems, navigational elements.
-Ensure team adherence to department guidelines, compliance regulations, policies and procedures regarding content and design through constant communication and regular implementation monitoring initiatives including training and coaching team leads who are tasked to implement them.
-Ensure a high quality of work by regularly reviewing team output, training and coaching staff on the use of new guidelines and how to meet quality standards, and consistently seeking to achieve zero quality error.
-Ensure delivery of projects according to specification, cost and timeline by regularly monitoring project requirements, planning and directing production in close collaboration with other team leaders, assigning work to staff and coaching them as needed, and reviewing staff reports.

Customers / Stakeholders
-Enable to monitor and improve production metrics, and provide training opportunities through the timely submission of productivity reports.
-Develop professional and harmonious relationships with GPS customers through constant, personal communication aimed at obtaining a clear understanding of the business objectives and situational context of their project requirements.

Leadership & Teamwork
-Ensure a steady improvement in one's skills and capabilities by supporting, planning and attending collaborative work and in-house cross-training opportunities, and assisting direct Line Manager in developing one's annual and quarterly training plan.
-Maintain proficiency in current versions of software used within HSBC required to perform duties and seek written certification of proficiency from line manager on least an annual basis.
-May be required to mentor other team members and managers on content management and required procedures in relation to digital production.

Operational Effectiveness & Control
-Ensure compliance with all Group, GSC, company and department policies and procedures by constantly updating knowledge and understanding of such, raising questions and concerns with team leaders or managers as necessary, and taking personal responsibility for abiding as required.
-Ensure that all activities are in accordance with Compliance standards.
-Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators; Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for Group Service Centers (GSCs).

Requirements:
-Post-secondary education - either at the degree level or a relevant professional diploma or certificate
-Experience in digital publishing.
-Web development and experience in content management systems preferred
-Experience with Web metrics systems and industry standard methodology preferred
-Must demonstrate ability to liaise/coordinate with a multi-disciplinary interactive development team
-Attention to detail and good command of UK English both written and spoken
-Good interpersonal skills
-Strong attention to detail under pressure and ability to meet deadlines
-Structured, systematic working style
-Good people skills and an enthusiasm for teamwork
-Positive attitude and keen to learn
-Maintains composure and professionalism in a fast-paced work atmosphere
-Flexibility in working different shifts when required
-Available to work overtime on weeknights and weekends if necessary

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营