杭州招聘

Financial Services Specialist (Credit Services, Corp Loans & Pre&Post Approval) - 金融服务助理（信用服务）

Job Duties:
-Check / approve / reject transactions according to the agreed approval / lending limit and / or handle customer request / queries according to procedures.
-Acquire the updated procedures, work process and product knowledge and apply them to daily work independently.
-Complete quality check work in accordance with established procedures and standards within the required productivity and quality level.
-Identify and escalate common or non-common fraud / errors / irregular transactions, may together with recommendations for follow-up beyond his/her authority.
-Complete complicated customer request / instructions and / or handle demanding customer queries / issues, to achieve customer satisfaction independently according to the guideline and procedures.
-Provide input / data to seniors / AMO to address the queries / concerns / challenges raised from business partners or for the consolidation of various reports / data / process information.
-Contribute to the team to achieve high level of customer service through participating the customer quality campaigns / initiatives.
-Resolve junior staff's queries / referred issues and provide advice on cases handling.
-Handle escalations from junior staff and report to seniors / TL with recommendations.
-Share knowledge and experience with team members.
-Support AMO on resource arrangement and proactively raise suggestions to improve process productivity / quality / risk management
-Build up positive relationship with peers, participate in team meetings / activities, and promote team spirit.
-Contribute to the process productivity / quality / risk management improvement by actively participating in team's initiatives / changes / activities as well as raising staff suggestions.
-Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.

Requirements:
-A degree holder in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position
-Fair understanding of the specific process / products
-12 months of working experience in banking, service center or equivalent
-Experience in handling process and / or customer request/queries is preferred
-Ability to understand written English.
-Ability to understand and interpret numeric data
-Ability to learn quickly and transfer knowledge appropriately.
-Attention to details
-Good keyboard skills and proficiency in various Microsoft Office applications
-Ability to build rapport with and relate to a wide range of people.
-Good interpersonal skill and teamwork spirit
-Ability to multi task

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营