杭州招聘

金融服务副经理（贸易营运部）（固定夜班）

Job Duties:
Impact on the Business
-Maintain and improve the delivery of “superior” customer service by actively driving operational performance, (meeting PLAs, maximizing, operational efficiency and reducing operational risks).
-Responsibility for resource management and work allocation taking into consideration absenteeism, and utilisation of cross trained resources to ensure GSC/BS is staffed to meet the strategic objectives of the business.
-Facilitate adequate and timely cascading of all procedural changes to avoid non compliance with agreed procedures
-Ensure nil instances of sanction breach/WOLF violation received
-Identify opportunities for sustainable saves through process improvement initiatives as well as best practice sharing.

Customers / Stakeholders
-Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture
-Monitor service quality standards and set benchmarks for high performance
-Monitor pending items queue/referral queues to ensure closure on aged items and escalating where appropriate
-Proactively identify problems and effectively work to resolve them sharing best practice with other TRF BS teams.
-Ensure timely and accurate communication of MIS to Business Partner.

Leadership & Teamwork
-Lead a highly motivated and skilled team, where skills and knowledge openly shared, which allows GSD to meet the business objectives.
-Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business
-Support other Business Service initiatives in driving operational change programmes.
-Be aware of issues within teams and resolve or escalate in appropriate and timely manner.

Operational Effectiveness & Control
-To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining customer service standards.
-To continually re-assess the operational risks inherent in the business donor Group companies and share best practice.
-Be responsible for effective deployment and tracking of eSac cards and business related audit/end of Day checks
-To be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management
-To be fully conversant with FIM, anti money laundering, sanctions and internal procedures/polices and regulatory requirements of our business.

Requirements:
-3+ years experience in Global Trade and Receivables Finance operations is preferred
-International Trade experience and background is preferred, working knowledge of the Trade business and industry standards such as UCP/ISBP/ ICC OPINIONS / URR/ URC and the ability to impart such knowledge to their team.
-Experience in a TRF approval role and playing a lead role in organizing the resources of the team in order to deliver “superior” customer service
-Ability to maintain control, direction and motivation in an ever-changing environment.
-Understanding of process re engineering and production management skills.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营