杭州招聘

金融服务助理（贸易营运部）（固定夜班）

Job Duties:
Impact on the Business
-Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed and approved within PLA
-To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
-To be aware of the nature of our customers business and alert any unusual transactions, to Line Management

Customers / Stakeholders
-Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.
-Ensure a high degree of accuracy in order to minimise operational risk
-Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
-To ensure any errors are logged in an accurate and timely manner., and the appropriate analysis is undertaken in order to identify training issues and make the necessary recommendations for training/reinforcement sessions to Business trainers
-To ensure that learning curve and BAU targets are met. Escalating in a timely manner any areas of concern.

Leadership & Teamwork
-To develop ones self by expanding job and industry knowledge by ensuring
all SELF training and e learning (Coastline) is completed within timescales
-Contribute to the creation of a supportive work environment driven by demonstrating HSBC values.
-To identify best practice opportunities within the team and across TRF BS locations
-To provide support and guidance to new GTRF operational staff to ensure learning curves are met and BAU is reached on schedule.

Operational Effectiveness & Control
-To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.
-Ensure all mandatory training is undertaken in a timely manner
-To be fully conversant with FIM, anti money laundering , sanctions and internal procedures/polices and regulatory requirements of our business.

Requirements:
-Good International Trade experience and background required, in depth working knowledge of Trade business and industry standards such as UCP/ISBP/ ICC OPINIONS / URR/ URC
-Working knowledge of ICC Publications UCP600, URC522
-Good understanding the trade facilities and customer trade cycles
-Good understanding, applicable to the role, of the content and application of ICC rules as related to Documentary Credits and Collections and of internal control procedures,
-Good knowledge of the systems/ applications used in Trade processing.
-Strong interpersonal skills
-Excellent English (written and verbal) communication skills
-Minimum 12 months experience in TRF meeting all quality targets including NIL operational losses (Actual or Near Miss)
-No compliance or regulatory breaches, no external errors or complaints across all queues

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营