杭州招聘

Progress Advisor 班主任 (EF英孚教育青少儿中心)

EF English First Kids & Teens Own School
Nanhai, China

Synopsis:
As a Progress Advisor at EF English First Kids & Teens, you will join our service team to deliver high quality services to our students from 3-18 years old.

The role:
The Progress Advisor position is an essential and key position in EF schools. As the leader of student service team, work closely with sales and academic team to reach students' satisfaction of their study experience in EF.

You will:
l Hold students’ orientation session, update the study schedule online
l Communicate with school students on daily basis, answer students’ inquires and help students solve their problems.
l Deal with clients’ complaints and help to reach students’ satisfaction of their study experience.
l Handout questionnaires and work on the problem tracking system
l Achieve the revenue target given by Center Director (contract renew)

You have/are:
l Junior College graduate or above; education major is a plus
l 2 years working experience on customer service or related is a plus
l Good command English both in speaking and writing; good speaking in mandarin;
l Excellent presentation and communication skills
l High patience, strong responsibility for work
l Good team player for working under pressure
l Good computer skill at office software, and internet;
l Willing to work on weekend and have weekdays off.

EF English First Kids & Teens is a leading company in the fast growing and promising ESL market of kids & teens. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for children and skillful of doing their jobs.

EF stands for "Education First". Founded in 1965 by entrepreneur Bertil Hult, EF is now the world’s largest private educational organization. With a mission to break down barriers in language, culture and geography, EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree. EF operates 400 schools and offices in over 50 countries with 34,000 employees. To date, "Education First" is more than our company name. It is our corporate passion.

EF is an equal opportunity employer. Join EF, we promise you a rewarding career where you can make a difference. To keep up with our worldwide growth, we are looking to hire more global entrepreneurs who want to drive business, break new ground, and see the world. If you think this could be you, then contact us and send your cover letter and CV to e1.recruit@ef.com.


班主任

部门
EF少儿英语培训中心

职位描述
作为学生服务团队的成员，与销售和教师团队紧密合作，为每位EF学员在EF的学习提供良好的服务。 同时配合学校完成月度销售业绩。

背景
-你热爱文化教育行业
-你是天生的解决问题专家
-你擅长与人交流
-你很有亲和力及耐心，总是面带微笑
-你能保持专业的形象和工作风格
-你能轻松面对压力
-你对客户的需求非常敏感
-你注重工作细节、计划性强


工作职责
-管理并维护在读学生花名册，并时时更新变更信息
-及时有效地处理学生插班、转班、转校、停课等事宜
-定期与老师进行沟通，为各类公开课或家长会做前期准备
-按课程管理程序定期有效地与家长沟通其孩子在EF学习的情况，并及时处理家长的投诉和跟进家长提出的意见
-维持高的客户满意度，并致力于提升客户满意度
-负责课程续费工作，完成续费指标
-负责各类报表的汇总及制作

核心要求

-大专及以上学历，有教育学背景者优先
-2年以上工作经验，亦欢迎有海外留学背景及优秀应届毕业生
-有相关客户类工作经验者优先
-英语流利，能够与外籍人士直接沟通
-乐于沟通，善于交流，性格开朗
-做5休2，周末上班，周中休息，能承受一定工作压力,可以接受轮班制
-对待工作有责任心，具有良好的协调组织能力
-具有团队合作精神


工作条件&福利待遇：
-市内规定的社保及公积金（五险一金）
-100%报销的商业医疗报销
-工作第一年可享受10天年休假
-完善的晋升渠道以及培训体系
-员工本人可享受免费英孚英语培训
-工作地点：市内所有学校，具体工作学校由公司根据实际情况统筹安排

如果你自认为符合上述的一切条件，你就是我们寻找的人！加入EF，你将加入一家充满活力的公司！
请将您的简历发送到e1.recruit@ef.com，并指明您所申请的职位及所在城市。

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.