Bosch Service Center Customer Service Agent
博世（上海）安保系统有限公司成都高新分公司（博世通讯中心）
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：外包服务
职位信息
- 发布日期：2014-02-21
- 工作地点：成都-高新区
- 招聘人数：若干
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：2000-2999
- 职位类别：客服专员/助理(非技术)
职位描述
Your responsibilities:
? Handling all customer interaction via telephone, email, fax and social media in a prompt and professional manner.
? Build relationships with the customers whilst dealing with the customer inquiry.
? Providing professional, accomplished communication to a wide range of customers from varying backgrounds.
? Represent a global brand while communicating on social media platforms.
? Deliver and meet all KPI’s set.
Your profile:
? Native speaker of Chinese and fluent in English. Have excellent verbal and written communication skills in both languages.
? Proven record of providing internal and external customer service orientation.
? Flexibility.
? Initiative and determination to see things through to completion.
? Proven level of customer service: Ideally within a contact centre environment.
? Awareness of the impact social media can have on a global brand.
? Excellent understanding of social media platforms.
? Knowledge of case and incident process (end to end).
? Experience of using CRM tools/software.
? Good PC Skills.
Working hours:
? Mon – Fri 8:00am-5:00pm or 9:00am-6:00pm
? Handling all customer interaction via telephone, email, fax and social media in a prompt and professional manner.
? Build relationships with the customers whilst dealing with the customer inquiry.
? Providing professional, accomplished communication to a wide range of customers from varying backgrounds.
? Represent a global brand while communicating on social media platforms.
? Deliver and meet all KPI’s set.
Your profile:
? Native speaker of Chinese and fluent in English. Have excellent verbal and written communication skills in both languages.
? Proven record of providing internal and external customer service orientation.
? Flexibility.
? Initiative and determination to see things through to completion.
? Proven level of customer service: Ideally within a contact centre environment.
? Awareness of the impact social media can have on a global brand.
? Excellent understanding of social media platforms.
? Knowledge of case and incident process (end to end).
? Experience of using CRM tools/software.
? Good PC Skills.
Working hours:
? Mon – Fri 8:00am-5:00pm or 9:00am-6:00pm
公司介绍
Bosch (Shanghai) Security Systems Ltd. Chengdu Gaoxin Branch (Bosch Communication Center)
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of Business Process Outsourcing services.
Employing some 5,000 associates in Europe, Asia and South America Bosch Communication Center provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management services that are offered in over 30 languages.
博世服务解决方案中心（成都）成立于2012年，目前员工二百余人。其作为全球世界500强博世集团的全资子公司，持续为博世亚太区内外部企业提供呼叫中心和财务解决方案服务。呼叫中心在成都和上海分别与博世内外部优质客户如宝马，奔驰，英飞凌，戴姆勒等维持长期稳定的合作关系；博世中国财务共享中心业务覆盖二十余家中国博世企业，包括应付、应收、总账、固定资产、员工报销、主控数据管理、持续流程改善管理等集中业务。博世服务解决方案中心（成都）以其优质的服务和高效的流程，为我们客户提供专业的通讯服务、财务后台支持，帮助客户在其领域取得更好的竞争优势。
Imprint: ****************/en/terms-of-use/provider
Privacy Statement: ****************/en/terms-of-use/privacy-statement
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of Business Process Outsourcing services.
Employing some 5,000 associates in Europe, Asia and South America Bosch Communication Center provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management services that are offered in over 30 languages.
博世服务解决方案中心（成都）成立于2012年，目前员工二百余人。其作为全球世界500强博世集团的全资子公司，持续为博世亚太区内外部企业提供呼叫中心和财务解决方案服务。呼叫中心在成都和上海分别与博世内外部优质客户如宝马，奔驰，英飞凌，戴姆勒等维持长期稳定的合作关系；博世中国财务共享中心业务覆盖二十余家中国博世企业，包括应付、应收、总账、固定资产、员工报销、主控数据管理、持续流程改善管理等集中业务。博世服务解决方案中心（成都）以其优质的服务和高效的流程，为我们客户提供专业的通讯服务、财务后台支持，帮助客户在其领域取得更好的竞争优势。
Imprint: ****************/en/terms-of-use/provider
Privacy Statement: ****************/en/terms-of-use/privacy-statement
联系方式
- 公司地址：成都 (邮编：610041)
- 电话：13308198772