杭州招聘

Assistant Financial Services Manager (CML Report Retrieval) - 金融服务副经理（综合银行服务营运部）

Job Duties:
-To continually reassess the operational risks inherent in the business taking account of legal and regulatory requirements, operating procedures and practices, management restructurings
-S/he is able to co-ordinate and supervises the operations in the unit so as to ensure efficient processing of all Investigation, customer claims and dispute.
-S/he also supports implementation and on-going monitoring of the SFS operations to ensure that the instructions are handled error-free as to safeguard the Bank’s interest and prevent any litigation against the Bank
-Handle customer enquiry and monitor staff call to ensure excellent customer service delivery by the team member
-Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence
-Benchmarks to ensure customer satisfaction
-Ensure all instructions are performed in accordance with Department Procedure Manual and customer requirements within the service lead-time
-Completion of records and Management Information: Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
-Supervising the operations of the SFS and provide guidance to subordinates on matters they cannot resolve by themselves
-Motivating his / her subordinates through coaching, counseling and contributing to their development by providing job enrichment through job rotation / attending product briefing and monitoring their skill progression
-To have a tight control on operational losses, potential fraud through strong internal audit and staff feedback mechanisms. Work is organized and processed/completed within agreed timescales, including ongoing monitoring and review of workflow and priorities, in accordance with procedures.
-Process productivity and quality targets are monitored and achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence
-Procedural changes/new initiatives are fully communicated to and implemented by the team. Team members consistently maintain a high level of customer service by achieving established SLAs.

Requirements:
-A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
-At least 3-5 years experience in management position with exposure to appraisals, counseling, team building and staff development.
-Experience in a processing environment.
-Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
-Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
-Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams
-Experience of successfully managing and developing a team in a previous role
-Evidence of process management skills with an ability to initiate process
-Initiate cost control measures by achieving resource efficiency and managing overheads

公司邮箱 recruitmenthdpg@hsbc.com.cn

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营