杭州招聘

Job Description:
-All PLAs / SLAs met on a monthly basis with no / waiver breaches. Non waver breaches must be assessed and solutions in place to ensure no further breaches;
-Proactive measurement of staff performance and capacity management;
-Proactive process improvement and sustainable cost saves with project charters where results are certified by OPI and the BPs;
-Full accountability of Annual Operating Plan with key focus on cost control and savings;
-Deputy management of remaining RCS processes;
-Information feed to MI to ensure all monthly MIs are completed and accurate. Furthermore, analyze the information to propose strategic changes to RCS;
-Regular meetings with AMOs as well as L8 to ensure key messages are shared and strategies aligned;
-Close dialogues with front office team including short term shadowing / attachment to understand customer behavior as well as alignment with RMs;
-Ensure trainings are adhered to and also identified for self as well as team;
-Identify and progress career development plans for AMOs as well as top talent L8 staff;
-Cross functional leadership and teamwork with rest of RCS, CMB Credit Services, and other onshore / offshore stakeholders and partners;
-Manage RCAs and ORION, working closely with to-be formed Global RCS Operation Support structure.


Skills/Experience Required:
-University graduate, MBA preferred, with additional key industry recognized certifications such as Six Sigma Green / Blackbelt;
-5+ years in a banking industry with proven performance in operations and people management;
-Proven leadership capabilities;
-Proven operational effectiveness and efficiency accomplishments;
-Business management with understanding of end-to-end customer journey, products and RBWM business strategy / model;
-People management skills with proven accomplishment where ability to mobilize and drive is proven;
-Risk manager with ability identify and mitigate key operational risk to the operation and HSBC;
-Process manager with ability identify and implement key efficiency and productivity changes;
-English skill (written and speaking) is required as RCS deal with countries and global RCS that may require the language;
-Business Partner manage who is able to network with our key stakeholders and have credibility with them;
-Language proficiency: English skill (written and speaking) is required as RCS deal with countries and global RCS that may require the language. Chinese (Mandarin / Cantonese) skill (written and speaking) preferred.



公司邮箱 recruitmenthdpg@hsbc.com.cn

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营