杭州招聘

Qualification and Experience:
? Very good English writing and communication skills (CET-6 or higher)
? Ideally first experience in the customer service area
? Have good technical understanding of computer hardware & software
? Ideally experience in the area of CD/DVD Recording and Multimedia software products
? Ideally you have a degree in Informatics (not compulsory)
? Have good analytical and problem-solving skills
? Ability to work as part of a team and under pressure
? Be a quick learner and quick thinker

Scope of duties:
? Communicate with our end users with today’s top communication channels by chat and e-mail
? Use pre sales inquiries to upsell our products
? Handling of post sales inquiries
? Assist customers with the usage of our products
? Respond to level-1 support inquiries

德国 Nero AG 创立于 1995 年，总部设立于德国Karlsruhe, 在美国洛山矶的Glendale设有分公司，以其可靠、易用的CD/DVD 刻录软件Nero Burning Rom而闻名，是世界领先的数字多媒体技术软件公司，拥有 2 亿4千万多满意的用户，与众多知名的IT企业建立了良好的合作关系。
尼禄（杭州）软件有限公司是Nero AG的独资外资企业，是Nero AG一个重要研发基地，致力于包括核心技术在内的各方面战略技术及产品的研发，已连续多年荣获“浙江省技术先进型服务企业”称号，此认定由浙江省商务厅全国商务部颁布。
尼禄（杭州）软件有限公司采用和德国Nero AG的相同开发流程和方法，使员工融合于国际化的开发团队。公司以其稳健的公司文化提供完善的福利制度和富有竞争力的薪酬待遇，系统的职业培训和广阔的发展空间。热诚欢迎有志之士加盟。