杭州招聘

Company Intro公司简介:

IDFL Laboratory and Institute (formerly International Down and Feather Laboratory) is a global leader in down and feather and textile testing. IDFL is the world's largest down and feather institute. Since 1978 we have expanded our expertise to include textiles, synthetic fills and natural fills. IDFL inspects and audits down and feather and textile factories and supply chains world-wide. Please visit our website at www.idfl.com.

Qualifications资格:
? Education - high school, undergraduate, graduate or above
? Computer Skills - Microsoft Suite (Word, Excel, ppt) Internet, online purchasing, other additional training is encouraged, but not mandatory
? Language - The ability to read and write emails in English is important. Reading, writing, speaking, listening, and experience in Mandarin Chinese and English are required for this position.

Responsibilities职责:
? Assist the manager in day-to-day responsibilities (on a as needs basis).
? Sample Flow (40%)
o Learn, know, and understand the down and fabric testing technicalities.
o Perform every task in the sample flow processes (e.g. check-in and take pictures of samples, etc.).
o Coordinate samples with Laboratory.
o Handle the shipping and receiving of samples.

? Customer Service (30%)
o Communicate with and serve clients regarding their requests.
o Respectfully answer phone calls and accurately reply to emails.
o Every day, the email inbox must be emptied.
? Sample collection, bail locking, and monitoring (10%)
o Learn the standard operating procedures of how to perform each task.
o Frequently perform sample collection, bail locking, and container monitoring requests.
o Coordinate with CIQ staff to do every request.
o Fill out reports and send to clients.
? Sales & Marketing (10%)
o Contacting new / potential clients and sending marketing materials.
o Sending sales & marketing follow-up emails.
o Do client phone calls, visits, etc.
? Other Projects (on a as needs basis).

The Customer Service Representative is the person that is ultimately responsible for making sure clients are served and satisfied. This will include everything from actually handling samples to answering emails and phone calls.
In addition, the Customer Service Representative also needs to be proactive in our growing sales and marketing efforts.

Work Environment工作环境:
A candidate for this position should be able to work under the following types of work environment: minimal supervision, problem solver, high stress, multi-tasker, capable of handling stress, familiar and able to interpret testing methods, knowledge of complex laboratory techniques; able to use testing equipment; and demonstrate effective human relations and effective communication skills.

IDFL Expectations of Employees 对员工的期望:
? Honesty will be upheld in the highest degree. We have a NO tolerance policy for dishonesty.
? Work hours are typically 8:30 AM to 5:30 PM, but IDFL may ask you may need to stay longer some days with short notice because IDFL expects you to work until completion.
? This Job has minimal supervision and you are expected to function as an entrepreneur, a lean consultant, and a perfectionist in everything that you are delegated.
? Flexibility in time, requirements, and scheduling.
? You may be required to travel occasionally depending on the needs of the company and your department.
? You are expected to be an assistant to all capable capacities as needed (mentally and physically).

浙江省对外服务公司是隶属于浙江省人民政府外事办公室的全资国有企业，也是浙江省最早从事人力资源服务、最具影响力和权威性的综合涉外服务专业机构。浙江外服旗下的人力资源服务、出国服务、国际教育培训、国际贸易、国际交流等主营业务版块已跃居浙江乃至全国同行的前列。

目前已与诺基亚西门子、摩托罗拉、惠普、爱立信、葛兰素史克、渣打银行、中石化BP、TATA信息技术、LG电子、三星电子、索尼、松下，中国人保、安邦保险、西安杨森、港龙航空、加多宝、正大青春宝、西子奥的斯、杭州地铁、浙江移动等数千家中外知名企业展开了人力资源服务领域的深入合作，管理雇员40000余人，在业界倍受尊崇。

浙江外服招聘中心，下设中高级人才寻访部和招聘服务部，为企业提供高、中、低端人才，全面的招聘解决方案，