杭州招聘

As a Hemmersbach engineer, you make the end users in a renowned company happy every day through your friendly and competent appearance. You have direct customer contact with different requirements. You will be assigned to various tickets throughout the day and help the customer proactively to meet his needs. Each task should be approached sympathetically, pragmatically and above all, with a strong sense of customer service – leaving each job not only resolved, but with a smile on the user's face – a job well done.
YOUR TASKS
* Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
* Install and set up new computers systems and perform routine maintenance
* Works on problems/projects of medium complexity & scope
* Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
* Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
* Ability to management the life-cycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
* Ability to read and understand technical documentation and manuals
* Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
* Provide mentoring to junior/entry-level technicians
* Excellent client facing, customer service soft skills and strong verbal and written communication skills
* Ability to apply intermediate level of subject matter knowledge
* Exercises independent judgment within defined practices and procedures
* Evaluates unique circumstances and makes recommendations
* Ability to provide end of life disposal (disk wipe) services
* Able to independently problem solve
OUR REQUIREMENTS
* Minimum of 2-4 years of experience
* Associate Degree in Computer Science, graduate from technical school, or equivalent work experience, CompTIA A+ certification desirable
* Hardware OEM certifications
* Working technical knowledge, in order to address service work orders, for desktop PCs, laptops, tablets, mobile devices, BYOD devices, peripherals, video conferencing equipment
* Ability to provide smart hands support on server, storage and networking devices
* Strong customer service skills and good communication skills
* A team player
* Fluency in both written and spoken English and Chinese
What we offer:
* A secure job in an exponentially growing international company
* Strong team spirit and a great working atmosphere in a friendly team
* Direct and open communication
* Very good opportunities for professional and personal further development thanks to our human resources development programme
* Mentoring programme to get you started with the support of an experienced colleague
* Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
* Rhino-force - Our environmental protection organization protecting one of the most endangered species on this planet
* Kids-family - We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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