Operations Account Manager(职位编号：823687)
微软销售市场和服务集团 （SMSG）
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-06-20
- 工作地点：广州
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：系统管理员/网络管理员
职位描述
Job ID 823687
Location China, Guangzhou
Job Category Operations
Division Operations
Standard Title: Operations Account Manager (OAM)
Reports to: Xiuyan Du
Department: Partner & Field Operations
Summary
At Asia Pacific Operations Center (APOC), we have a passion for customer, partners, and technology. We provide solutions to deliver more software to users worldwide by providing easier and smarter ways for businesses to acquire and use the software they need. We are currently looking to recruit an Operations Account Manager (OAM) to manage our relationship, satisfaction, and business results with Microsoft Partners and Microsoft Subsidiary in China.
1. Do you have a passion for Customers and would like the opportunity to represent Microsoft Operations?
2. Are you interested in playing your part in building key relationships, acting as the escalation point for Operations, engaging with internal support teams to ensure service level agreements on key activities (query/transactions management, product delivery, etc) are achieved or exceeded?
3. Do you see yourself as part of a progressive team that is seen as a business partner that drives creative, value add solutions for our sales clients and customers?
4. Are you an excellent communicator, a Customer champion who gets excited about driving the Customer & Partner Experience (CPE), improving Customer satisfaction scores by listening to our Customer business challenges, determining optimal solutions which are simple and cost effective, working with internal groups to re-engineer processes, programs, or systems, resulting in improved partner experience?
5. Do you enjoy managing field readiness, providing training to Customers and subsidiaries on Microsoft program launches, systems rollouts and process improvements?
6. Do you like developing key relationships, engaging and influencing stakeholders, vendors, sales and other business groups to drive strategy and deliver high quality services and systems for our Customers?
If so we have the perfect job for you……
Responsibilities
The Operations Account Manager (OAM) interfaces with Microsoft's external licensing stakeholders and drives strategies to pro-actively address and simplify complex licensing issues, communicate program changes, and work to minimize Sales/Operations related issues. The portfolio extends across verticals and other business groups.
The Operations Account Manager (OAM) is accountable for excellence in overall operational performance for their client base, identification and creation of solutions to solve deficiencies, improve performance, maximize revenue within their business segment and driving change on a global level when appropriate.
Key Responsibilities of this position include:
Relationship Management: Be a trusted advisor and consultant to Depth/Global channel partners, while providing proactive account management. Partner engagement aligns to SMS&P PSG and EPG segments. Own a relationship map and drive Conditions of Satisfaction plans / Account Planning discussions with Partner Account Managers (PAMs) and partners. Potentially travel throughout the region, undertaking business reviews with Channel Partners and subsidiaries. Develop a best in class relationship model, driving channel partner satisfaction & loyalty, and working collaboratively on improvement initiatives. Responsible for providing direction to virtual teams of OAMs managing Global partners.
Field Engagement: Act as key Field Engagement lead to subsidiary, engaging with Country GMs and segment leads. Partner with Field to identify and transition activities from PAMs & Licensing Specialists to Operations. Joint account planning and Conditions of Satisfaction management with PAMs. Participate in sales cycle, influence operational goals and planning through strategic insight and action. Provide close support to field in opportunity management and deal construction.
Business Insight: Provide end-to-end Operations insight for your managed country. Drive shared commitments with clients & cross organizational teams to deliver business results. Understand Microsoft’s vision and tenants; assess through discussions with regional HQs, Program teams and worldwide business teams’ yearly roadmaps; then lead the execution of an operations framework to meet partner needs now and in the future. Manage or participate in formal ROBs with responsibilities for the planning cycle and executive relationships. Understand compliance and regulations. Manage or participate in Area Conferences.
Strategic Management: Define rules of engagement with subsidiary. Enable sales and revenue growth through new operational business models. Be an advocate for Channel Partner Experience (CPE) within Operations and the broader Microsoft organization internationally. Work with managers and individuals across support organizations, ensuring they understand targets and commitments to channel partners. Ensure necessary resources are in place to achieve relevant support and delivery of key initiatives.
Personal/Projects: Drive key projects to completion in collaboration with teams in our highly matrix organization.
Issue Management: Accountable for your managed country partner satisfaction. Secondary point of escalation for Depth partner queries. Drive continuous improvement in issue management processes.
Readiness: Accountable for Depth partner training, field readiness and coordination of resources at a local level. Work with APOC readiness team to drive improvement in channel & field readiness programs.
Key activities:
- Delivery of product to market place
- Enhance Field & Channel Productivity
- Operational Account Management (Include Field and Partner Satisfaction)
- Channel Design & Management
- Influence Program Rules & Design
Essential Requirements
- Minimum 5-8 years demonstrated work experience in an operations environment including, account management, customer service, business operations, licensing, supply chain management or logistics.
- BA/BS or equivalent required.
- Thorough knowledge of the Microsoft product line (include retail and volume licensing products/programs) and the ability to leverage these products to get the job done.
- Demonstrated excellence in customer service and account management.
- Experience in international and / or domestic logistics or supply chain management.
- General knowledge of international business and a high degree of cultural awareness and sensitivity required.
- Strong analytical, problem solving, and decision making skills
- Ability to develop and implement creative solutions and influence others in their adoption.
- Excellent oral and written communication skills, including presentation experience and interpersonal skills.
- Ability to communicate effectively with all levels of business
- Must be highly self-motivated and able to work effectively in a remote location away from core business team.
- Willingness to travel
- Excellent command of English is essential
Desirable Requirements
- Fluency in one or more regionally supported languages
- Excellent understanding of finished goods, OEM and/or licensing channels
- Specific knowledge of the business activities within the assigned Channel Partner account(s) is helpful.
MBA
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:Sales:EN
Location China, Guangzhou
Job Category Operations
Division Operations
Standard Title: Operations Account Manager (OAM)
Reports to: Xiuyan Du
Department: Partner & Field Operations
Summary
At Asia Pacific Operations Center (APOC), we have a passion for customer, partners, and technology. We provide solutions to deliver more software to users worldwide by providing easier and smarter ways for businesses to acquire and use the software they need. We are currently looking to recruit an Operations Account Manager (OAM) to manage our relationship, satisfaction, and business results with Microsoft Partners and Microsoft Subsidiary in China.
1. Do you have a passion for Customers and would like the opportunity to represent Microsoft Operations?
2. Are you interested in playing your part in building key relationships, acting as the escalation point for Operations, engaging with internal support teams to ensure service level agreements on key activities (query/transactions management, product delivery, etc) are achieved or exceeded?
3. Do you see yourself as part of a progressive team that is seen as a business partner that drives creative, value add solutions for our sales clients and customers?
4. Are you an excellent communicator, a Customer champion who gets excited about driving the Customer & Partner Experience (CPE), improving Customer satisfaction scores by listening to our Customer business challenges, determining optimal solutions which are simple and cost effective, working with internal groups to re-engineer processes, programs, or systems, resulting in improved partner experience?
5. Do you enjoy managing field readiness, providing training to Customers and subsidiaries on Microsoft program launches, systems rollouts and process improvements?
6. Do you like developing key relationships, engaging and influencing stakeholders, vendors, sales and other business groups to drive strategy and deliver high quality services and systems for our Customers?
If so we have the perfect job for you……
Responsibilities
The Operations Account Manager (OAM) interfaces with Microsoft's external licensing stakeholders and drives strategies to pro-actively address and simplify complex licensing issues, communicate program changes, and work to minimize Sales/Operations related issues. The portfolio extends across verticals and other business groups.
The Operations Account Manager (OAM) is accountable for excellence in overall operational performance for their client base, identification and creation of solutions to solve deficiencies, improve performance, maximize revenue within their business segment and driving change on a global level when appropriate.
Key Responsibilities of this position include:
Relationship Management: Be a trusted advisor and consultant to Depth/Global channel partners, while providing proactive account management. Partner engagement aligns to SMS&P PSG and EPG segments. Own a relationship map and drive Conditions of Satisfaction plans / Account Planning discussions with Partner Account Managers (PAMs) and partners. Potentially travel throughout the region, undertaking business reviews with Channel Partners and subsidiaries. Develop a best in class relationship model, driving channel partner satisfaction & loyalty, and working collaboratively on improvement initiatives. Responsible for providing direction to virtual teams of OAMs managing Global partners.
Field Engagement: Act as key Field Engagement lead to subsidiary, engaging with Country GMs and segment leads. Partner with Field to identify and transition activities from PAMs & Licensing Specialists to Operations. Joint account planning and Conditions of Satisfaction management with PAMs. Participate in sales cycle, influence operational goals and planning through strategic insight and action. Provide close support to field in opportunity management and deal construction.
Business Insight: Provide end-to-end Operations insight for your managed country. Drive shared commitments with clients & cross organizational teams to deliver business results. Understand Microsoft’s vision and tenants; assess through discussions with regional HQs, Program teams and worldwide business teams’ yearly roadmaps; then lead the execution of an operations framework to meet partner needs now and in the future. Manage or participate in formal ROBs with responsibilities for the planning cycle and executive relationships. Understand compliance and regulations. Manage or participate in Area Conferences.
Strategic Management: Define rules of engagement with subsidiary. Enable sales and revenue growth through new operational business models. Be an advocate for Channel Partner Experience (CPE) within Operations and the broader Microsoft organization internationally. Work with managers and individuals across support organizations, ensuring they understand targets and commitments to channel partners. Ensure necessary resources are in place to achieve relevant support and delivery of key initiatives.
Personal/Projects: Drive key projects to completion in collaboration with teams in our highly matrix organization.
Issue Management: Accountable for your managed country partner satisfaction. Secondary point of escalation for Depth partner queries. Drive continuous improvement in issue management processes.
Readiness: Accountable for Depth partner training, field readiness and coordination of resources at a local level. Work with APOC readiness team to drive improvement in channel & field readiness programs.
Key activities:
- Delivery of product to market place
- Enhance Field & Channel Productivity
- Operational Account Management (Include Field and Partner Satisfaction)
- Channel Design & Management
- Influence Program Rules & Design
Essential Requirements
- Minimum 5-8 years demonstrated work experience in an operations environment including, account management, customer service, business operations, licensing, supply chain management or logistics.
- BA/BS or equivalent required.
- Thorough knowledge of the Microsoft product line (include retail and volume licensing products/programs) and the ability to leverage these products to get the job done.
- Demonstrated excellence in customer service and account management.
- Experience in international and / or domestic logistics or supply chain management.
- General knowledge of international business and a high degree of cultural awareness and sensitivity required.
- Strong analytical, problem solving, and decision making skills
- Ability to develop and implement creative solutions and influence others in their adoption.
- Excellent oral and written communication skills, including presentation experience and interpersonal skills.
- Ability to communicate effectively with all levels of business
- Must be highly self-motivated and able to work effectively in a remote location away from core business team.
- Willingness to travel
- Excellent command of English is essential
Desirable Requirements
- Fluency in one or more regionally supported languages
- Excellent understanding of finished goods, OEM and/or licensing channels
- Specific knowledge of the business activities within the assigned Channel Partner account(s) is helpful.
MBA
Microsoft is an equal opportunity employer and supports workforce diversity.
GCR:CN:Sales:EN
公司介绍
微软本着与合作伙伴共同成长、共同发展的宗旨深入开拓中国本地市场。作为一家软件平台厂商，微软通过合作伙伴业务模式，努力促进信息技术产业生态系统的建设。我们通过合作伙伴把微软的产品和服务送到用户手中，通过合作伙伴基于微软的平台开发丰富的、最适合中国市场的应用产品和解决方案来满足用户的需求。
微软与政府有关部门及其他机构合作，积极推动缩小数字鸿沟，以帮助各层次、各地区的人们实现自己的最大潜能。多年来，无论是开展“携手助学”支持农村和边远地区教育、推进“农村信息化”建设让农民通过信息技术脱贫致富，还是实施“潜力无限”项目，合作成立社区学习中心，扶助弱势人群，都体现了我们致力于成为优秀企业公民的不懈努力。
微软通过开发众多的软件产品和服务并提供相应的生产、授权和支持，向用户传递商业价值。目前，微软在中国业务涉及Windows客户端、服务器平台和开发工具、信息工作者产品、微软商务管理解决方案、移动及嵌入式设备、MSN和家庭消费及娱乐产品等七个方面。
欢迎浏览公司网站：http://www.microsoft.com/china
微软与政府有关部门及其他机构合作，积极推动缩小数字鸿沟，以帮助各层次、各地区的人们实现自己的最大潜能。多年来，无论是开展“携手助学”支持农村和边远地区教育、推进“农村信息化”建设让农民通过信息技术脱贫致富，还是实施“潜力无限”项目，合作成立社区学习中心，扶助弱势人群，都体现了我们致力于成为优秀企业公民的不懈努力。
微软通过开发众多的软件产品和服务并提供相应的生产、授权和支持，向用户传递商业价值。目前，微软在中国业务涉及Windows客户端、服务器平台和开发工具、信息工作者产品、微软商务管理解决方案、移动及嵌入式设备、MSN和家庭消费及娱乐产品等七个方面。
欢迎浏览公司网站：http://www.microsoft.com/china