杭州招聘

年休假15-20天

上班时间为一周5天。上班地点在杭州上城区。

本公司外籍员工客户居多，需具备较一定的口语交流能力。如果你想从360度全方位提升自己的英语技能，我们公司就是你的选择！

Job Description:

职位说明：

The Receptionist and Client Care Coordinator is responsible for the smooth operation and professional presentation of the front desk, and provides support to the rest of the company as needed.

前台接待和客户关系协调员负责前台的顺利操作和专业展示，且在必要时为公司其他人员提供支持。

You are a friendly, supportive and attentive person who is calm under pressure. You are solution focused and willing to be a team player. Every person, employee and client alike, is a guest and should be communicated in a warm, respectful and professional manner.

我们希望你是一个友善可亲、愿意支持、留心观察且在压力之下能够保持镇定的人。关注解决方法，而且愿意作为团队的一员发挥作用。每个人、每位员工和客户都是我们的客人，值得获得温暖、礼貌且专业的沟通体验。

You believe in social causes, and want to work at company that has a genuine interest in improving the lives of its customers.

你也相信社会事业的力量，愿意在一家致力于改善客户生活的公司任职。

Duties and responsibilities:

职责和责任：

Reception Duties

接待职责

• Welcoming clients, visitors and staff with ELG’s core values in mind (warm, professional and respectful).

  谨记学建的核心价值观（温暖、专业和礼貌）欢迎客户、访客和员工。

• Greet persons entering ELG and determine nature/purpose of visit, and direct or escort them to specific destinations.

  问候来访学建的人员，确认来访缘由，引导或陪同他们到指定目的地。

• Perform duties, such as taking care of plants or straightening marketing materials/magazines to maintain lobby/reception area.

  行使职能，如照料花草植物、摆放宣传材料/杂志，维护大厅/接待区。

• Walk through daily operational checks to ensure safety, cleanliness and maintenance of building, appliances, furniture fixings, etc. with possible monthly inventory of furniture.

  走查日常路线，保证建筑、电器、设备等安全、干净、状况良好，可能需要进行每月设备存货检查。

• Maintain a clean, safe, and confidentially compliant workspace by ensuring that all paperwork at the front desk is kept in a safe area and filed appropriately as well as not sharing personal client information verbally or visually.

  维护干净、安全和保密的工作空间，确保前台的所有文件放置在安全的位置而且进行合理归档，保证不将客户的私人信息讲述或展示给他人。

• Forward incoming calls and messages to the appropriate department when necessary.

  必要时将来电和信息转接给相应部门。

• Provide information about ELG, such as location of offices, and services provided.

  提供学建信息，如办公地点、提供服务等。

• Opening/closing the office and running start of day and end of day tasks.

  开/关办公室，完成每日开始和结束的常规任务。

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

  收集、整理、分发，或准备信件、信息，或快递发送。

• Process in-person payments such as service invoices, program invoices and bills (including but not limited to garbage collection, phones, and water).

  处理现场支付，如服务发票、项目发票和账单（包括但不仅限于垃圾收集、电话费和水费）。

• Purchasing support across various departments including but not limited to Programs, Services, Marketing, and Operations (e.g. program children snacks).

  各部门采购支持，包括但不仅限于项目、服务、市场和运行（如安排儿童零食）。

• Regularly monitor and maintain inventory of office supplies, cleaning supplies, etc.

  定期监管和维持办公用品、清洁用品等库存。

• Weekly management and printing of ELG internal and external administrative forms.

  每周管理和打印学建内部和外部行政表格。

• Keep records of guest sign in sheets, staff sign in sheets, and program children’s temperatures as well as filing all sheets with the appropriate departments.

  收集访客登记表、员工登记表、儿童体温记录，并且同相应部门填写所有表格。

• Reserve hotel accommodations, train tickets and flights reservations.

  预定宾馆住宿、火车票和机票。

• Support other departments as and when needed including but not limited to coverage, and other various administrative tasks.

  在其他部门有需求时提供支持，包括但不仅限于部门协助或其他后勤工作。

• Understand, abide by, and enforce all of ELG’s values, policies and protocols, as outlined in the ELG Employee Handbook.

  理解、遵守并且践行学建员工手册中列出的每一条价值观、政策和协议。

ELG is a social enterprise that provides special education, behavioral, developmental, mental health services for both the local and international communities.

Speech-language pathologist Dr. Shari D. Rosen was the first American developmental therapist based in China. When she saw the lack of resources available in Shanghai for families of children with special needs, she, husband Monte Rosen, and friend Andrew Hill came together to form ELG. ELG was launched in 2006.

ELG offers speech-language therapy, physical therapy, occupational therapy, behavior therapy, and mental health counseling by appointment. Some examples include support with learning disabilities, sleep difficulties, handwriting, mental health challenges, coordination, social skills, and much more. People can call with any issue, even if they aren’t sure what specific type of therapy or assessment they need. ELG sees over 600 clients per year across China.

ELG also offers training to parents and professionals, as well as consultation for safeguarding and crisis management.


学建是一个社会教育服务机构，为本地和国际社区提供特殊教育、行为、发展及心理健康等高品质服务。

言语语言病理学家罗雪丽博士是***个扎根于中国的美国儿童发展专家。在目睹了上海有特殊需求的孩子无法得到足够的支持和帮助，2006年，她和丈夫罗满提，朋友安德鲁一同创立了学建。

通过预约，学建可提供言语语言干预、物理干预、职能干预、行为干预和心理健康咨询。同样对包括学习障碍、睡眠问题、书写障碍、精神问题、协调能力和社交能力等方面提供支持。即便是无法确定自己需要什么类型的干预或评估，人们也可以打电话就任何问题进行咨询。学建每年为全中国超过600个家庭提供服务。

学建同样为家长和专业人士提供培训，以及安全保护和危机管理方面的咨询服务。