杭州招聘

Technical Experience Analysts (TxAs) is the point of contact for business and clients regarding any technical change requests, or BAU technical support demands.

JD:

Roles and Responsibilities include but not limited to:

 

Support client change initiatives across all business lines, with types of existing application enhancements, data extracts setup/enhancements, file transmission channel setup/modifications, related issue/incident support, etc.

 

Provide analysis across multiple business lines/tech platforms as needed, propose and nail down the technical implementation plan with counterparties, coordinate with corresponding teams/stakeholders to implement and verify the change.

 

Actively monitor requests/projects through their lifecycle, tracking with related parties to move the status forward, and communicate with both internal and external clients/stakeholders on status and progress.

 

Effectively collaborate with business and clients to support cross-client programs and support themes as necessary.  Assist in Root Cause Analysis for clients/business when issue arise, as well as work with tech/business teams (and client) for joint issue resolution.

Qualifications:

Fluent verbal & written English communication and strong interpersonal skills.

Strong multi-tasking skills to prioritize and balance various tasks/projects.

Strong logical thinking and analytical skills to sort out the requirement/issue, especially in complicated scenarios.

Knowledge of technical and financial products. Good understanding of software development.

Detail oriented and self-motivated to drive work to proceed with minimal supervision. Enthusiasm in work with good self-learning ability.

 

Experience in any of below is highly desirable:

Prior support/analyst role in software development, financial or data research institution.

Good use of database tools.

Major in Finance, IT, or both.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.