杭州招聘

该职位是为Prior在中国客户，代理商和经销商提供技术支持的联系人，为客户分析解决问题，维修设备并为客户提供应用支持和培训。

该职位工作地点位于Prior在苏州的办公室，并且能适应出差。

This role is to be the first point of technical support contact for Prior customers, distributors and agents in China. The job holder will and help our customers with diagnose and troubleshoot problems, carry out repair works and provide applications support and training to customers.

The role is based in the Prior China office in Suzhou. Overnight travel will be required.

学历：理工科本科及以上，在科学仪器行业（显微镜或者光电行业优先）有约2年作为客服，维修或者生产工程师的工作经验。

Degree: Minimum BEng or BSc level. 2 years as service, support or production engineer within scientific instruments industry, ideally microscopy or laser photonics. Sales experience preferred.

必须要求：

Essential Skills:

• 有良好的中文和英文语言和沟通能力。
• Good language and communication skills, in both Chinese and English.
• 有服务维修工程师的能力：故障分析，使用烙铁，接线，机械部件和电子部件的安装维修等。
• Service engineer skills including failure analysis, soldering, harnessing, electrical and mechanical assembly etc.
• 可以适应出差，并自己安排最有效的出差日程，有驾照。
• Organised, able to efficiently schedule trips to maximize customer visits, driving license required.

工作内容:

Job Duties:

• 及时有效的解答和解决客户关于产品或者技术的相关问题，整理支持文档。
• Answer and resolve customer’s product enquiry and technical issues effectively, producing support material for customers.
• 负责Prior中国样机的管理。
• Manage demo instruments in Prior China.
• 返修设备的维修或技术升级工作。
• Carry out repair or upgrade works on RMA instrument from clients.
• 参与产品的推介、演示和应用培训。
• Involved in product introduction, demonstration and application training.
• 与销售，代理商和其它相关部门配合，支持公司的销售增长。
• Work alongside with sales, distributors and other stakeholders to support business development.

Other Tasks:

• 协助参加展会，会议和其他市场活动，包括在展会上布展，撤展，及会见客户。
• Supporting marketing activities by attending trade shows, conferences and other marketing events. Typically involves booth set up and breakdown along with customer meetings and sales support in the booth.
• 和其他国家的同事沟通以解决问题。
• Liaising with other members of the organization to solve problems.
• 其它合理要求的工作内容。
• Any other duties as reasonably required by management.

关于Prior：
Prior是设计并制造精密定位设备、光学系统、自动化解决方案和组件的世界领先企业。自1919年成立以来，公司的核心业务就专注于提供光学显微镜和显微镜的自动化解决方案。Prior的产品被广泛应用于科研、医疗、电子和机械等领域，为显微镜在这些领域的应用提供了先进和高效的自动化解决方案。 Prior丰富的经验和对卓越工程设计的追求都直接反映在Prior产品的完美性能和可靠品质上。许多世界领先的科学仪器公司和研究机构都已经成为Prior近百年的丰富设计经验和卓越品质的受益者 。