杭州招聘

Job Duties:
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence;
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress;
- To be flexible and resilient when dealing with ambiguity and pressure;
- To build HSBC's customer base and promote HSBC's products and services;
- To encourage others to deliver outstanding customer service and enhance customer loyalty and satisfaction;
- To complete assigned target in a timely and accurate manner;
- To assist the management team while initiating business recovery measures;
- To minimize operational losses, potential fraud through complying with internal audit and staff feedback mechanisms. Work is processed / completed within agreed timescales, in accordance with procedures;
- Process productivity and quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence;
- To be fully aware of and implement procedural changes/new initiatives. Works collectively and consistently to maintain a high level of customer service by achieving established SLAs;
- To participate in HSBC change initiatives to achieve personal and business goals. (e.g. process improvements or changes in procedures);
- To lead by example through service excellence and drive Quality initiatives for improved customer satisfaction.
- To work collaboratively and communicate persuasively, emphasizing teamwork, diversity, learning and knowledge sharing;
- To be self aware and takes ownership of own development;
- To demonstrate a high degree of commitment to HSBC and drive self to achieve business and personal goals, overcoming obstacles as they arise

Requirements:
- College/university graduates or a qualification acquired via relevant experience;
- Good basic knowledge in banking, strong customer service mindset or sales orientation;
- 3-5 working experience. Prior working experience in financial services and/or call centre is a distinct advantage;
- Ability to speak and understand Cantonese/Mandarin and English fluently, write business letters and reports, and have good conversational / telephone skills;
- Ability to learn quickly transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical skills;
- Leadership skills, with ability to build rapport with, relate to a wide range of people

Please specify the position name and code 51GZFSS in the email title to facilitate the application process.
recruitmenthdpg@hsbc.com.cn

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营