杭州 [切换城市] 杭州招聘

Customer Service

OTB-Diesel

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:服装/纺织/皮革

职位信息

  • 发布日期:2020-10-27
  • 工作地点:上海-静安区
  • 招聘人数:1人
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 职位月薪:1-1.5万/月
  • 职位类别:客服专员/助理

职位描述

Exercises discretion and independent judgment in the day to day management over customer accounts from order entry through shipping. The main focus of this job role is the performance of activities directly related to the running of the Customer Service department supporting areas of Wholesale, Logistics, Production and clients. 

1. Orders

       - 'Stop and Go' transmission

       - New account creation and related data management

       - Seasonal sales order management

           > sales order block

           > sales order unblock

           > sales order cancellation

           > sales order switching between customers

       - Price and cost maintenance for License products and Kids products

       - Price and cost system error issue follow up with HQ IT

       - New retail customer code set up

       - Purchase order creation/registration for License products

       - Seasonal re-order and replenishment

       - Flash order for special project

2. Outbound shipment (Wholesale when received payment)

       - Co-ordinate with wholesale customers for weekly outbound delivery

       - Prepare LOB to local warehouse (+ Pro forma invoice)

       - Documents preparation

       - Billing to wholesale customers

3. Billing maintenance - Wholesale

       - Letter of credit maintenance

       - Payment collection

       - Inform Marketing for POP invoices fm B.U.

       - Inform Accounts weekly for invoices issued

4. Sales campaign support

       - Send price list/order from during sales campaign

       - Send Circular letters, update and delivery time table to distributors

       - Send order confirmation to distributor after Preview, Main, Pronto and Flash order purchase

       - Notify distributor about their order cancellations

5. Others

       - Creation Vendor code in ST3 for new Supplier Company

       - Send Goods Ready List.

       - Arrange logistics of goods.   

       - Handle stock return/credit notes.

       - Handle defective product process.

       - Support distributors in log-in process through Company’s devices.

       - Assist distributors in retrieving product data & info for authorized local e-Comm. platforms.


Requirements:

- Major in Logistics Management or related disciplines

- Minimum 2 years of solid experience of Customer Service or warehouse management related
- Good in communication and interpersonal skill
- Fluent in both written and spoken English
- Familiar with MS Excel and MS Word

- Mature, self-motivated, detail-oriented, teamwork-oriented

- Able to work under pressure and independent as required

职能类别:客服专员/助理

公司介绍

Diesel品牌以突破传统及带领潮流闻名,一直是牛仔和休闲时尚的领导先锋。在维持其品牌特有的DNA的同时,近年Diesel更进军高级成衣市场,在众多的奢侈品时装品牌中独树一帜。Diesel不断地吸引世界各地的新爱好者,品牌的国际狂热份子分布极广,甚至比意大利北部Molvena的连绵不断的山丘更广阔,而那里便是公司的总部。尽管Diesel在高速扩充,但其哲学与Renzo Rosso在1978年创立的时候一样:他期望的是一个能代表激情、独特和自我表达的品牌。今天,Diesel继续开拓它自己的轨迹。“Diesel星球”现已拥有四千个充满奇思异想的个体;这个充满个性色彩、国际化的群体在各个领域中都抱有冒险及实验的极大热情,从时装设计、平面设计到店铺室内设计、零售和市场推广。Diesel一直在成功改变:每季生产超过三千件新产品,而每一件都经过自由的创作过程,灵感源源不断。

鼎赛龙(上海)商业有限公司作为Diesel在中国大陆地区的总公司,现已在上海、北京、深圳和广州等多个主要城市设有直营店,并在不断发展成长中。

联系方式

  • 公司地址:地址:span杭州大厦