杭州招聘

 Position Summary 

 

The front desk support specialist primary plays a secondary role to cover the front desk of IT                 client services center, responsible for recepting walk-inclientsandmanagingequipmentloanon             a daily basis and play a primary role to be a liaison to deal with cell phone business. The Front Desk Support Specialist will report to the Service Desk Manager. The position’s              responsibilities require abilities of independent analysis, communication, problem-solving,        initiative and judgment as well as willingness to take initiatives. 前台专员作为第二个主要人员，负责IT前台接待以及IT设备借还。作为主要联系人负责手机事 宜。 

前台专员汇报给IT客户服务中心主管。 

Responsibilities 

 

● Play the main role to cover front desk, recept walk-in client, direct them to IT helpdesk specialists for trouble-shooting based on clients’ request  负责前台接待，根据客户需求安 排IT桌面支持人员提供技术支持 ● Process incoming help desk cases in a timely & efficient manner 及时，快速的处理前台事

宜 

● Log and respond to issues on the University ticketing system.及时将任务录入派单系统 ● Answer a variety of basic IT questions at the IT front desk. 回复常见的IT问题咨询 ● Perform a full range of circulation desk procedures with an automated circulation system.  负 责IT前台设备借还，操作设备借还软件 ● Support with questions related to the equipment loan services. 设备借还服务问题咨询 ● Provide assistance to patrons with equipment reservation and recommendations 协助处理设 备预订，设备推荐相关事宜 ● Perform equipment sorting and basic maintenance. 设备日常维护和整理    

● Manage equipment loan assets and storage space. IT设备的资产管理和仓库管理 ● Knowledge about SLR cameras would have priority. 对单反相机设备有一定的了解 ● As a liaison between China Telecom and faculty members to deal with cell phone business including but not limited to phone bill review, SIM card apply , phone package change, follow up and track the whole process, actively fill in the communication gap and keep all stakeholder on the same page  作为主要联系人，处理教授手机事宜，与中国电信和教授保持密切沟通，电信业务涵 盖但不限于：手机账单核对，SIM 卡申请，注销，电话套餐变更，跟进整个业务流程 ，确保沟通顺畅，使所有利益相关方信息保持同步。 

 

Qualification 

 

● Required Education 

 

Required Education Bachelor's degree or equivalent experience , major in English, Management is preferred. 

 

 

● Required Experience  

 

Above one (1) years related experience as a receptionist / call center specialist. At least 1-2 years’ relevant working experience in multi-national organization with diverse culture will be a plus. 

 

● Required Knowledge, Skills, and Abilities Basic Knowledge of windows OS system, printer, WIFI  Proficiency in English is a must and native mandarin speaker is preferred Customer focus and ability to manage multi tasks with minimum supervision Self-initiative, proactive, hard-working, good attitude and team player Sense of urgency, able to work under pressure  Microsoft excel, word skill is a plus 

 

爱玛客美国总部1936年创立于美国费城，纽约证券交易所上市，系全球餐饮、设施、制服外包服务领域知名企业，爱玛客全球年营业额超过百亿美元。爱玛客中国系爱玛客设立在中国的子公司，爱玛客中国的数万名员工，秉承送达美好体验，丰富和滋养人们生活的使命，为中国数百家医院、学校、银行、跨国企业提供全方位的设施管理以及包括环境保洁、中央运送、司梯导诊、布草洗涤、安保等临床支持服务和餐饮服务解决方案。爱玛客中国遵循以人为本，做服务之星，每天都创新的理念，专注于顾客体验和服务提升，助力我们的客户和合作伙伴更加成功！


Founded in Philadelphia in 1936, ARAMARK's U.S. headquarters is listed on the New York Stock Exchange. Aramark is a well-known company in the field of outsourcing services for catering, facilities and uniforms. Aramark's global annual turnover exceeds us $10 billion. Aramark China is set up in China, a subsidiary of aramark aramark China's tens of thousands of employees, adhering to the good experience of service, rich and nourish the mission of people's life, for China's hundreds of hospitals, schools, Banks, multinational companies provide a full range of facilities management and include environmental cleaning, central transport, ladder leading examining, grass cloth washing, security and other clinical support service and food service solution. Aramark China follows the philosophy of being people-oriented, being a service star, innovating every day, focusing on customer experience and service improvement to help our customers and partners become more successful！