杭州招聘

1.To put the employee first in our delivery of excellent customer service at all times 

2.To undertake the administration of HR processes and procedures, ensuring all administration is completed in a timely manner and communicated effectively to employees and Managers.

3.Act as the first point of receipt and triage within SLA of service requests (emails and forms) to HR Shared Services, ensuring that where possible requests are resolved at first review and if not then assigned to the appropriate team to support the customer / activity.

4.Administrative & Service Center tasks include but are not limited to:

1) Answer and respond to incoming phone calls, web chat, case management and emails in adherence with myHR protocol and service standards

2) Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.

3) Serve as a first contact to answer employee questions about company correspondence and clarify any company communications and policies

4) Prepare ad hoc mail merges as required by the business

5) The preparation and submission of employment references

6) Managing and maintaining accurate employee records (electronic & paper based).

7) Administration of the absence and leave process

8) Administration of new starter materials

5.Participate in HR projects as part of the Otis business calendar and ad-hoc in relation to business requirements.

6.Ensuring personal completion of helpdesk tasks within KPI timescales.

7.To carry out and undertake any relevant training deemed necessary.

8.Ensure adherence to all Company Policies and Procedures. 

9.Be fully conversant and compliant with all Environmental Health and Safety procedures. 

10.Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)

11.Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement (RAMS), and Achieving Competitive Excellence (ACE).

1.Bachelor degree

2.Ability to work towards tight timescales with high volumes.

3.Excellent Attention to detail. 

4.Strong interpersonal skills.

5.Clear communicator.

6.Results oriented with the drive to complete a task/project.

7.Responds positively to change.

奥的斯推动世界前行，让人们在更高、更快、更智能的世界联系无间、发展无限。我们是全球知名的电梯和自动扶梯制造商、安装和服务提供商，每天运送乘客约20亿人次，维保电梯和电扶梯210多万台。在世界各地诸多知名的地标建筑、交通枢纽、商厦和住宅等，都可以看到奥的斯电梯的身影。奥的斯总部位于美国康涅狄格州，全球员工约70,000人，其中包括约41,000名维保工程师，致力于满足全球200多个国家和地区的客户和乘客需求。

Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation and servicing of elevators and escalators, we move 2 billion people a day and maintain more than 2.1 million customer units worldwide. You’ll find us in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 70,000 people strong, including 41,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories.