杭州招聘

About Travel Plus

Travel Plus is the newest product in EF’s tours portfolio creating authentic cross-cultural experiences for Chinese customers through group tours. Our current focus is on showcasing Europe, the European Way. Relaxed itineraries, interaction with local European guides for an immersive cultural experience and included meals and entrances that allow our customers to spend two weeks in the shoes of a local.

Responsibilities:

• Assist in the training of our on-tour translators so they can best support our customers
• Pre-departure communication to customers
• Support emergency operations and customer service team during travel periods
• Manage customer information within EF systems
• Communicate with our sales team in Shanghai and a multinational operations team in Zurich, Switzerland to ensure a beautiful on tour experience
• Continuously improve our product by collecting feedback from customers, Tour Directors, EF Staff and your on-tour experience

Requirements

• 1-2 years’ experience in a customer service role
• Strong at English and fluent in Mandarin
• Positive attitude – you think nothing is impossible and your positivity can inspire customers
• Attention to detail
• Confident in speaking to customers or training translators
• Experience using internal systems for sales management (salesforce) is a benefit
• Familiarity with Europe is a benefit

Highlights of Benefits

• Company sponsored international travel during a Travel Plus tour where you will see the tour through the eyes of a traveler
• Complimentary in-office English language and fitness classes

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.