杭州招聘

Location: Beijing
Report to: Service Supervisor
Opening: 1

Main Responsibilities:

? Coordinate customer service calls and provide the optimal customer care action to consumers with accurate data tracking in service ERP system.
? Dispatch and arrange field service engineer for customer’s service call and provide timely logistics support as necessarily.
? Coordinate and deliver spare parts for field engineers on a timely manner.
? Properly handle customer complain over the call and escalate to upper level for solution.
? Responsible for Service quotation preparing for service labour charge and spare parts to customer, and fulfil the relevant process and procedures.
? In charge of all kinds of service report consolidation and recording in service ERP system/database, producing service management report per requirements.
? Liaise with Accounting Team on payment and invoicing procedures
? Responsible for maintain the Service ERP System for ensuring the accuracy and timeliness of the data capturing.
? Assist Service Operational Manager in service spare parts management including forecast, safety stock, ordering and delivering.
? Other duties as assigned


Qualifications & Experiences:

Educational Background:
? Diploma or Bachelor degree

Computer Skills:
? Proficient in Microsoft Offices
? Familiar in Service ERP system

Professional Background
? 2+ years experience in service administration/call center
? Basic concepts and knowledge about Service Operation
? Fluent English in reading, speaking, listening, and writing
? Good communication, good teamwork, strong customer service sense
? Well organized and detail oriented
? Work under overload and independently
? Passionate in Customer Service. Pursue to long-term personal career development
Language Skills
? English: fluent
? Local language: fluent


What's On Offer:

Attractive salary package, excellent career prospects
Opportunity to advance your career with a leading international company
Excellent company culture with a dynamic and team-oriented environment

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在德国美诺Miele工作，你可以得到：

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- 宽广无可限量的职业发展平台


随着公司在中国业务的快速发展，我们需要更多勇于呈现创意、开拓市场、创造梦想的精英加入美诺中国，共创美诺未来。

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认识美诺

德国美诺Miele — 全球奢华电器品牌, 致力于研制生产顶级厨房电器和精准可靠的商业电器。

德国美诺Miele,创立于1899年. 创始人Carl Miele先生和Reinhard Zinkann先生自企业建立伊始，就将“追求极至，永不妥协”作为企业宗旨. 经过110年的对品质的追求和不断的创新，Miele电器简练、奢华，将舒适、科技、设计与品味融入到生活艺术的点点滴滴，把生活的每一个细节都升华成为尊贵的享受。

今天，德国美诺Miele全球42家海外分公司的一万六千多名员工传承着“追求极至，永不妥协”的企业宗旨 ，公司业绩始终保持着稳步且良性的增长，我们坚信美诺品质的源动力，永远来自美诺的员工。随着公司在中国业务的飞速发展，我们希望有更多的精英加入我们的大家庭，共创美诺未来。我们为员工提供富有竞争力的薪酬福利及培训发展的机会，为您建立个人发展的舞台。

欢迎将您的中英文简历发送到相关信箱（在邮件主题中，请写明姓名、应聘职位和期望的薪资，附加照片）。