杭州招聘

Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customer leave with a bad impression.

Handle sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.

Be the key contributor to the store and service KPIs achievement.

Seek and create opportunities to build a loyal clientele, enrich CRM data base with clients granting Key CRM relevant data collection.

Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex. Follow up on watch maintenance).

Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).

Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.

Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.

Participate to online, in class and technical trainings in order to develop knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…).

Achieve the expertise on retail operation or one product line, and share to other staff.

Coach other staff to achieve store KPIs.

Founded in 1884 by Sotirio Bulgari as a single jewellery shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence. Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism.
The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewellery and watches have grown into new expressions of accessories, perfumes and luxury resorts.
Becoming a Bulgari team member means being part of an authentic, passionate work environment, while working for a brand of worldwide renown. Though aesthetic beauty is at its very heart, Bulgari's people are its soul, the living part of our brand.
Bulgari offers a multitude of positions and activities around the world. Innumerable possibilities and dynamic career opportunities are accessible for both experienced professionals and recent graduates within Bulgari or the LVMH Group. As well, there are always a variety of pathways between these various departments, countries and activities. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.