杭州招聘

Job Description:

• Handling large numbers of daily customer inquiries through phone, fax and email.
• The incumbent is accountable for processing customer orders and acting as the primary contact for customers on all order-related enquiries.
• Handling complaints
• Maintaining high service levels and improving overall service processes and quality
• Handle other jobs assigned by team leader

                        

    

Requirements:

• 2+ year’s relevant experience, fresh graduates are also welcomed to apply.
• Fluent in English written and orally.
• Outstanding telephone manners and highly customer-oriented.
• Internship experience in foreign invested companies in similar position is preferred.
• Proficient in using Microsoft office products.
• Initiative to work on enquiries and solve problems independently.
• Mature, hardworking, service-oriented and attention
• Integrity, team spirit, customer orientation, entrepreneurship, responsibility for safety

                                    

DEKRA德凯致力于安全近百年。1925年在德国柏林成立的德国机动车监督协会，现如今已是世界知名的第三方专业检验检测认证机构。2021年，DEKRA德凯营业总额超过35亿欧元，业务遍布世界各大洲60多个国家和地区，逾48,000名员工致力于为路途中、工作中以及家居中的安全提供独立的专家服务。这些服务包含：车辆检测、理赔与专家评估、产品测试与认证、工业检测、咨询、审核、培训及临时雇佣。2025年DEKRA德凯将迎来成立100周年，其愿景是 “我们致力于成为安全与可持续发展世界里的全球合作伙伴。” 2022年，DEKRA德凯再次荣获EcoVadis铂金评级，位列前1%的可持续发展公司之列。

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