杭州招聘

岗位职责:

Impact on the Business/Function
? Lead Training Interventions for FCR Operations staff that help improve performance in keeping with best practices in training
? Liaise with cross-site QA, Education, Operations teams to produce effective, timely learning interventions.
? Support preparation and implementation of the Annual Training Plan and provide clear strategic directions to the site Training Managers and Education Subject Matter Experts
? Ensure training imparted to employees is of high quality and performance standards are achieved within the set timescales

Customers / Stakeholders
? Agree, develop and deliver training plan to the satisfaction of all stakeholders.
? Ensure timely implementation of migrations training schedules by effective learning management of new joiners.
? Periodically arrange for trainings/ presentations to be delivered by external /internal speakers to foster staff capabilities and professionalism.
? Ensure the inclusion of the most relevant and updated content for learning interventions in order to effectively impact performance
? Ensure clear communication with stakeholders on project timelines and quality and type of deliverables
? Ensure periodic review of training content and artefacts and recommend changes that need to be made. Ownership of all content related to assigned work-type.

Leadership & Teamwork
? Anticipate the needs of business, and partner with leadership to proactively develop & own training needs
? Effectively manage team performance to achieve business objectives by providing opportunities for growth in skill and capabilities which contributes to professional development of team members.
? Lead and maintain a team of Training Managers, China, Malaysia, Cairo, Krakow GSCs and ASP in-country sites.
? Ensure adequate development and training is provided to the team to develop skills and competency within FCR Operations.

Operational Effectiveness & Control
? Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with FCR.
? Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department.
? Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

任职资格:

Background in Learning & Development/Training Environment.
? Prior experience in managing FCR training programs is an added advantage.
? Minimum 3-5 years relevant experience in the FCR Operations domain.
? Strong communication & presentation skills required with excellent planning & organization skills.
? Highly effective in working with all levels of management and staff; adapts well to culturally diverse work environments with ability to manage resources in the most effective way to achieve cost/service levels.
? Ability to maintain control, direction and motivation in an ever-changing environment.
? Ability to analyze large amounts of data efficiently, draw conclusions on what the data means and actions required.
? Willingness to travel where required.
? Experience in training techniques, methods, evaluation.
? Ability to effectively lead, coach and motivate staff.
? Strong relationship management skills with the ability to manage & engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
? Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment.
? Operates effectively across cultures and in multi-cultural diverse work environments.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营