杭州招聘

岗位职责:

- To assist the manager in running operations;
-Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures;
- Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs);
- Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control;
- Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness;
- Establish and maintain effective relationship with customers and business areas and identify areas of service improvements;
- Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary;
- Continuously strive to improve and sustain high quality;
- Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels;
- Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams;
- Motivate and develop team members including specific attention to individual development or action plans as required to achieve business objectives;
- Team members are regularly briefed and made aware of individual/team performance achievements/targets;
- Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management;
- MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales;
- To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

任职资格:

- Graduate or above in any discipline;
- At least 12 months in a supervisory role, with exposure to appraisals, counseling, team building, and staff development;
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle Capacities and MI reporting;
- Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements;
- Demonstrate strong analytical and statistical skills. Evidence of strong operational decision making and be able to provide analytical support to the teams;
- Process experience of successfully managing and developing individuals in a previous role;
- Evidence of process management skills with an ability to initiate process improvements."

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营