杭州招聘

工作职责

Impact on the Business/Function Drive effective design of material operational controls by:

- Working with the businesses (RBWM, CMB and GBM) and Operations to review and critique front-to-back processes and controls - Ensuring risk and control standards (including the CCO Control Design Principles) are incorporated in the design of new processes.

Drive effective design, analysis and remediation of control measures by :

- Monitoring and analysing control measures to form opinions on the control environment.

- Ensuring effective and efficient balance of control effectiveness measures (including Risk & Control Assessments, Key Risk Indicators, test approaches, reviews, audits and judgment based attestations).

- Analysing root cause of incidents and errors.

Identify thematic and systemic issues in the control environment by:

- Performing risk assessment deep dives initiated by trigger events such as internal and external incidents.

Identify emerging risks and potential operational incidents by:

- Developing indicators that, for instance, predict the impact of known risk triggers.

- Applying knowledge of control failings in other operational processes, locations etc in identifying similar control weaknesses across other locations.

Customers / Stakeholders Build effective relationships with key stakeholders across KYC and Banking Operations and Lines of Businesses and leverage these relationships to:

- Ensure that controls advice and guidance from CCO is welcomed and acted upon by stakeholders.

- Ensure that change activity (such as process, operating model and system changes) incorporates control requirements from the initial design onwards.

- Ensure control remediation activities are robust, complete and sustainable.

- Provide effective and insightful challenge.

- Ensure adherence to the Operational Risk Management Framework (ORMF) and operational risk policies Build effective relationships with key stakeholders within 2nd line of defence and Operational Risk and leverage these relationships to: - Contribute to proposed operational risk policy for the Business or Function Leadership & Teamwork.

- Advocate desired behaviours, promote positive activities in which people work.

- Work effectively as part of a global, multi-skilled team with a range of expertise and experience. Leverage your experience to help others and be open to others helping you.

- Lead the effective delivery of communications and training interventions to embed behavioural change.

- Balance your immediate responsibilities in region/business service with the priorities of the global team in order to deliver both.

Operational Effectiveness & Control: Ensure that KYC and Banking Operations has a robust control environment and a strong risk culture through:

- Ensuring Control Owners within Operations fully understand their responsibilities and are motivated and focussed on executing these responsibilities on a daily basis.

Working with Control Owners to ensure compliance with the risk policies and control standards Apply and critique the definition and application of policies, control standards and procedures by:

- Working with all lines of defence to influence the definition of group policies and control standards.

- Ensuring the control framework enforces policy standards.

任职资格

1. Essential Requirements Knowledge

- Clear understanding of operational risk and how it is managed.

- Knowledge of large scale business processes (within banking or other industries) and the risks inherent in these processes Capabilities - Intellectually curious and inquisitive.

- Able to analyse and interpret complex and varied information to generate insight and then use this insight to develop concise and actionable conclusions and recommendations.

- Able to develop creative solutions to difficult problems.

- Able to pro-actively identify and resolve issues with minimal supervision.

- Strong relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior management.

- Strong written and verbal communication skills: ability to present complex issues simply and concisely.

- Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones.

- Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment.

- Able to influence others; able to build and led build transient informal teams to solve specific issues

2. Desired Requirements Knowledge.

- Detailed understanding of KYC Ops or Banking Operations or any risk function and the regulatory environment in which it operates.

- Knowledge of commercial banking products and services; knowledge of investment banking products and services - Understanding of risk/control frameworks and risk polices.

- Knowledge of best practice in risk management - Educated to degree level (or equivalent) Experience.

- Operating effectively in a complex, global organization.

- Experience of managing operational risk - Experience of designing and implementing process controls Capabilities - Process design and/or process reengineering skills Expertise in risk and control reporting – especially in defining and measuring leading risk indicators.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营