杭州招聘

岗位职责:

Impact on the Business
- Work in collaboration with Exec Management and from other areas of the Bank to develop and execute a transformation plan that leverages the full suite of OTPE methodologies, including appropriate LSS tools and techniques, to drive a step change in operational efficiency and customer experience
- Develop a continuous improvement culture in the business service/function and other areas of the Bank different and provide guidance and challenge to operational/front line units around their actual results. Production Management data will also be used to help the executive team take strategic decisions around resource deployment
- Establish a process analysis and OTPE cadre and overall LSS philosophy to support delivery of agreed efficiency and productivity targets

Customers / Stakeholders
- Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
- Work across Group Businesses and support functions in the region to create an organizational ‘momentum for change’ based around commonality of solutions and standardization of product and process.
- Be knowledgeable about HSBC business drivers and customers, the businesses of competitors, and emerging trends in the industry landscape
- Work with management/senior management across Customer Groups and key stakeholders (Compliance, Audit, Fin, HR etc) to constantly challenge ‘perceived wisdom’, to achieve buy-in for the recommended solution and its implementation approach, to evaluate the impact of change, and to ensure monetization of benefits
- Proactively interact with its delivery partners ( Business Services and other support areas) to understand current state and go forward opportunities

Production Management PRI
- Reengineer operational processes: To complete and implement end -to-end reviews to identify potential and reengineer services E2E and to deliver output at market compatible and competitive unit costs and quality.
- Training & Methodology: Deploy Operations Six Sigma accreditation program and standardize tools and practices used by PRI teams locally; Deploy a standard training Six Sigma training curriculum and increase PRI competency across the country ; Development and delivery of common Lean Six sigma improvement tool templates and ‘toolkit’.

Deploy OTPE/CI Capability:
- Responsible for production related transformation of the Bank’s end to end processes;developing a close link between production analysis and process improvement
- Use Lean Six Sigma methodology to study the process weaknesses/ defects and develop subject matter expertise on improvement methodologies, such as Lean Six Sigma;
- Become a trusted partner and enabler of savings across the country.
- Light Automation and BluePrism implementation.

Leadership & Teamwork
- Establish a team of OTPE and Production Management experts across the countryand Product disciplines who work together and look to replicate process/automation opportunities
- Actively participate and establish a key role as part of the business service/function and other Bank areas senior management team in the country; the incumbent must be viewed by their leadership peers as key achieving their own service, operational and financial objectives
- Establish very strong bonds with the other OTPE Execution teams to ensure that the organization as whole works end to end to deliver superior customer service and value.

Operational Effectiveness & Control
- Maintain and ensure due observance of HSBC Internal Control Standards and Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators
- Develop and deploy standardised operational processes across the region such that these processes can be readily migrated to low cost GR centres where we can leverage the group’s global economies
- Ensure that assignments are delivered using the appropriate technologies and tools including Group standards
- Contribute to enhancing the Global OTPE methods, tools and standards

任职资格:

KNOWLEDGE
- Significant understanding and experience of using Six Sigma/Lean methodologies and techniques
- Sound understanding of business service/functional structure

EXPERIENCE
- Multi-business experience in a business development domain
- Proven experience in setting organizational direction and communicating and implementing overall business goals
- Ability to analyse large amounts of data and quickly draw conclusions on what the data means
- High commercial orientation with the fundamental objective to improve efficiency so as to free up time for the front line to invest in customer experience and revenue generation

SKILLS
- Proven Operations, Planning and Project management skills
- Ability to manage & engage multiple stakeholders , meet their expectations , negotiate in situations of conflicting interests and influence key decision makers in a positive manner
- Ability to maintain control, direction and motivation in an ever-changing environment
- Ability to work and influence decision making in matrix based environment
- Highly effective and persuasive communication skills – both verbal and written
- Strategic outlook with the orientation to deliver projects involving wide dimensions and different nature of complexities
- Ability to understand and implement Group risk management policies
- Statistical ability to analyze complex numerical data and provide logical recommendations /observations
- Strong leader / positive role model.
- Ability to lead, motivate and develop individuals within a team

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汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营