杭州招聘

岗位职责:

- Lead the process and workflow design & review to deploy the efficient and cost-effective banking operations process and support for Global and country initiatives;
- Focal point to communicate with business and BRCM to handle regulator/monitor’s request;
- Oversee and manage multiple regulator/monitor’s auditing requests and CDD & Monitor Commitment projects in parallel;
- Able to coordinate both RBWM and CMB requests.
- Coordinate with different teams in GSC and onshore to consolidate returns or retrieve the required documents for the requesting party;
- Manage the members in the team, assign tasks to each team member, check and verify their works before submission to the requesting party;
- Review and formulate CDD/KYC procedures/workflows to facilitate the conduct of the various reviews and auditing processes;
- Develop operations procedures and guides for implementation of Global Standards, regulatory, Banking Operations OM and new business requirements;
- Identify process and system solutions for robust and risk-managed operations management to support business growth and operational efficiency enhancement;
- Liaise with GSC operations teams to define workflow diagram, procedures, resources, quality controls and SLA to enable smooth launch of new processes and BAU support;
- Be the operations SME to business partners and project stakeholders, contribute to the delivery of business and project objectives in terms of the process management and resources planning on Banking Operations services;
- Plan and deliver process training to AMH and GSC Banking Operations teams on new services and system deployment;
- Manage good relationships with business partners and function teams, adopt join-up approach to execute operations changes and controls with pace;
- Leverage on the partnership with IT and Operations to maximize automation for process and cost optimization;
- Preparing management reporting for project progress and business performance;
- Support SME development by leading Global, regulatory and FIM requirements review within the team for process and procedures planning;
- Effective project management for services and processes deployment, propose improvements/changes as required;
- Observe FIM and Compliance policies to ensure Global Standards and operational risks are adequately identified, assessed, implemented, mitigated and controlled in procedures and day-to-day operations;
- Enable the operational procedures and guides up-to-date to comply with FIM, Compliance policies and Banking Operations OM.
- Good understanding about project management, risks controls and Banking Operations requirements;
- Lateral thinker and work independently to resolve complex issues;
- Proficiency in spoken and written English and Chinese;
- Leadership skills;
- Proven project management skills;
- Hand-on experience in operational review, workflow design and procedures development;
- Effective communication, inter-personal, negotiation, and problem solving skills;
- Motivate to develop effective stakeholder engagement.

任职资格:

- Degree holder.
- 5 years supervisory experience of which at least 2 years in managerial role and should have direct management experience in operational areas.
- At least 2 to 3 years experience of managing a staff workforce of at least 30. Proven ability to direct/motivate in a quick moving and highly competitive field.
- Previous exposure in departments where regular decision making is required
- Good writing and liaison skills are essential. A good score in English Language and Mathematics academically. Excellent communication skills, both verbally and written, in English, Putonghua and Cantonese.
- Knowledge of regulatory issues and economic/political climate of the region. Knows clearly the Bank’s position; can anticipate technology change and aware of the bottom line.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营