杭州招聘

SUMMARY


We are looking for a Technical Account Manager with extensive experience and success working directly with customers, technology partners and managing cross-functional teams to provide guidance for application and software lifecycle management through quality Service Delivery Management and engagement. The candidate must have experience in commercial software Technical Account Management, client technical consulting or project management. You will work closely with Rovi sales, product management, marketing and engineering teams to assist customers with deploying the Rovi Entertainment Store. Rovi's retail customers and technology partners include the most recognizable brands in Retail, PC, CE, Mobile, online service providers and manufacturing.



The ideal candidate is a self-motivated leader, results driven, and a movie, TV and technology enthusiast. In this role, you will drive the Rovi Entertainment Store business model. You will assist in the discovery of new customer opportunities, as well as hands-on management of customer requirements, partner relationships, and internal communications between sales, product management, marketing and engineering teams. You will be responsible for the delivery of all elements associated with a given program to ensure a successful go-to-market experience and direct contribution to revenue growth. Specific responsibilities include, but are not limited to the following:



PRIMARY RESPONSIBILITIES

·Clearly understand and document customer and partner technical requirements, business needs, strategy and vision, and successfully translate to internal stakeholders.

·Act as the main point of contact and manage all communications between customers, partners and internal teams.

·Consistently establishes and maintains management of cross-functional teams and resources necessary to ensure the successful definition, development, execution, customer satisfaction; emphasis on customer business and product strategy, marketing objectives, and P&L goals.

·Manage a diverse and complex scope of support issues, and successful management and execution of our customer's day-to-day business.

·Manage the delivery of recommended and/or agreed-upon services to achieve high customer satisfaction and trust.

·Solve complex support issues effectively; determine most effective method of problem resolution by utilizing internal resources when necessary; escalation as necessary for confirmation of solutions or other options as needed.

·Coordinate and present new Rovi Entertainment Store product features and ongoing developments.

·Travel to visit customers and partners when necessary in order to build relationships and support programs.

·Schedule regular meetings with customers and prepare status reports for management.



REQUIREMENTS & QUALIFICATIONS

·At least 5 years in commercial software Technical Account Management with strong understanding of corporate account support needs.

·At least 5 years in commercial software development and integration or field application engineer experience (preferred)

·B.S. in Computer Science or Software Engineering, or relevant software development experience.

·Results-driven with knowledge and experience in driving business objectives, customer relationship management, customer satisfaction and revenue growth; measuring against Key Performance Indicators.

·Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills.

·General understanding of content delivery and CE device technologies, such as Digital Rights Management, Codecs, UltraViolet, Flash, CE-HTML, HTML, Silverlight, Linux, Android, iOS etc..

·Excellent presentation, written and verbal skills (English and Mandarin)-other languages such as Japanese or Korean a plus.

·In-depth experience with working as a liaison between customers and internal teams

·Highly proficient in escalation management.

·Experience with deploying software development kits and/or web services

·Strong knowledge of software development cycle.

·Ability to travel for activities such as meetings and workshops in and out of the area. Must be able to travel by air. Overnight travel as required.

·Positive attitude and strong work ethic. Customer & technology partner focus is a must.

·Video, audio, or recordable media knowledge (preferred)

·Knowledge of Consumer Electronics OEM/ODM development (preferred)


CORE & ROLE SPECIFIC COMPETENCIES

·Supportive: adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs

·Integrity: deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad

·Leading: leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others

·Teamwork: meets all team deadlines and responsibilities, listens to others and values opinions, helps others meet goals, welcomes newcomers and promotes a team atmosphere

·Planning/Organizing: develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others

·Communication: communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills

2011年2月14日乐威公司（Rovi Corporation) 宣布与速尼软件公司（Sonic Solutions)合并成功完成，速尼软件成为Rovi公司的一部分。
乐威公司（Rovi Corporation。纳斯达克股票代码：ROVI）是全球数字娱乐技术解决方案领域的领导者，通过提供革命性的解决方案，使消费者可以直观地识别，搜索，推荐和访问位于不同地点及来源的数码娱乐媒体，使消费者可以更加便捷和及时地去欣赏娱乐节目。乐威公司在数字娱乐方面拥有世界领先的专利技术组合，在全球拥有大约5000项已颁发和正在申请的专利。乐威公司其专利组合给全球的主要消费电子产品制造商，服务商和其他第三方。乐威公司提供的数字娱乐解决方案以及与其业界领先的娱乐元数据（Media Metadata)，实现了人与科技之间的连接，使消费者可以方便地去识别，搜索，管理和欣赏娱乐节目。随着近期收购速尼软件（Sonic Solutions)，乐威公司扩大整个数字娱乐生态系统及其产品的广度，速尼拥有包括Roxio Creator，Toast, RoxioNow, DivX, MainConcept，Scenarist和CineVision等内容制作，后期制作数字化，高质量的带数字版权保护的数字内容在线分发的产品和解决方案。
乐威是一家全球性公司，总部设在美国加利福尼亚州圣克拉拉市，共有2200名员工。
如希望了解公司的详细信息，请访问我们的网站：
中文： http://www.rovicorp.com/cn
英文： http://www.rovicorp.com


Rovi Corporation (NASDAQ: ROVI) is focused on revolutionizing the digital entertainment landscape by delivering solutions that enable consumers to intuitively connect to new entertainment from many sources and locations, and has one of the world's leading patent portfolios in this area, with more than 5000 issued patents and pending applications worldwide. The company its patent portfolio to consumer electronics manufacturers, service providers and other third parties around the world. Rovi also provides its own extensive entertainment discovery solutions for television, movies, music and photos, together with industry leading media metadata, to create the connections between people and technology, and enable them to discover and manage entertainment in an enjoyable form. With the recent acquisition of Sonic, Rovi has expanded its breadth of offerings throughout the digital entertainment ecosystem to include content producers, post production digitization, distribution of content ensuring both digital rights and quality of distribution in addition to ecommerce management for content distributors. Sonic adds advanced technologies, from industry leading consumer tools like Roxio Creator and Toast, RoxioNow retail solution, to DivX and MainConcept video playback technology and Sonic Pro tools to the Rovi portfolio. These products complement Rovi guidance, content protection, networking, metadata, media recognition and recommendations technologies expanding the company's offering across the entire digital entertainment ecosystem. We have become an end-to-end provider of world class digital entertainment.
Rovi is a global company headquartered in Santa Clara, California with nearly 2200 employees worldwide.